Experience

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  Old navy

  Jul 2020 - May 2022

  Brand associate & loyalty lead

  I drove sales and increased loyalty program enrollment by employing effective customer service techniques. By maintaining high customer satisfaction levels and a thorough understanding of inventory, I provided tailored assistance to customers. Additionally, I contributed to the onboarding process by helping train new employees in cash wrap duties.

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  Enterprise holdings

  May 2022 - Sept 2023

  Management trainee intern

  I guided customers through vehicle selection and coverage options, ensuring rental contracts adhered to company procedures. I actively marketed services and built relationships to develop new business opportunities and maintain existing partnerships, consistently meeting growth objectives. My exceptional performance earned me a top-two ranking among regional interns on a monthly basis. Additionally, I collaborated with managers to support fleet operations and inventory planning, leveraging demand forecasting with eCars software. Show less

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  Moore colson cpas and advisors

  May 2024 - Aug 2024

  Risk advisory & compliance services intern

  Collaborated directly with RACS partners, directors, and managers to provide SOX assessments and examinations of controls at service organizations (SOC). During this internship, I developed an in-depth understanding of clients, processes, and systems through direct client interaction while contributing to various engagements. I also gained proficiency in FieldGuide and AuditBoard software, completing work on five engagements, three of which I saw through to completion.