Experience

• 

  Shinjiru technology sdn. bhd.

  Jun 2009 - May 2010

  Technical support engineer

  -Provide 1st level support to hosting service customers-Assist to perform 2nd level support (Advanced) with team members on escalated issues- Troubleshoot tickets related to hosting issues, domain controller, DNS, E-mail, Hosting web/account migration, IP and network issues- Handles issue via email, tickets, phone and live chats

• 

  Measat global berhad

  May 2010 - now

  - Proactively managing Level 3 Operation under Network Engineering & Operation (NEO) for IP Network Infrastructure, Satellite Hub and Video Broadcast- Support Sales, Customer Engineering and Project departments in new business opportunities; B2B (Business to Business) and B2C (Business to Consumer) on both managerial and technical aspects- Providing technical training and coaching to NOC Level 1, 2 and Operation team Level 3- Review and guide team to perform in-depth troubleshooting of issues escalated to Operation Level 3 with tracking document, report analysis & recommendation to top management &customer Show less - Took role as Project lead more than 50 projects range from small till big scale of Enterprise Network (LAN / WAN)- Perform Project Evaluation by evaluate vendor that meet all required cafeterias (Technical, Commercial and Profile). Vendor to provide HDL/LLD, Project Plan, Configuration management- Planning and design Enterprise network for both Internal & External customers- Plan and track project progress from initial phase until closure - Highlight and manage key project challenges, risk and provides mitigation plan- Perform daily operation check list to ensure all services are within SLA- Schedule weekly meeting and update Manager on the team project and operation progress- Delegates problem solving to members, assisting them in define analysis, data sources, logic to address- Perform technology analysis and present to management on new project proposal in line with company objective Show less - Handles 2nd level support for Internal team and External customers- Participates on Projects involves small to medium scale- Jointly perform 2nd level troubleshooting with Senior Engineer to find root cause and problem solving- Deployed and improvise WIFI system and coverage with advanced technology (seamless connection and higher security)- Re-design a centralized monitoring system for Network Monitoring Center (NMC) department- Re-design network for Satellite Control Department for a centralized network infrastructure - Led on network design and IP network for VM server deployment; Project main co-ordinate by OA team- Set up FTP server to assist staff/vendor upload bigger scale files/documents- Performed Core Switch upgrades to support network expansion and new technology- Replaced VPN system which support more secure remote connection Show less

  • Assistant Manager - Operation Level 3 & Project Management

    Jan 2019 - now

  • Senior Engineer (Engineering, Operation and Project Management)

    Jan 2014 - Dec 2018

  • Engineer (Information Technology - IP Networking)

    May 2010 - Dec 2013