
Timeline
About me
Client Success Manager @ Moody's | PMP certified | Banking, FinTech and Risk Management
Education

University of toronto
2004 - 2009Honours bachelor of arts industrial relations and crime, law & devianceCompleted a double major in Business & Law. The Business aspect of the degree focused on Management, Operations & Industrial Relations to learn how best to work whether cross functionally, across industries or as an internal team. The goal being to maximize productivity and growth while ensuring business operations are effective and management is motivational & driving key performance indicators. The Law aspect of the degree focused on Crime, Law and Deviance with a goal to… Show more Completed a double major in Business & Law. The Business aspect of the degree focused on Management, Operations & Industrial Relations to learn how best to work whether cross functionally, across industries or as an internal team. The goal being to maximize productivity and growth while ensuring business operations are effective and management is motivational & driving key performance indicators. The Law aspect of the degree focused on Crime, Law and Deviance with a goal to understand how society functions as a whole, what metrics are used to control & maintain order and what leads certain individuals to deviant against the law. Furthermore, techniques that can be used to predict, prevent and rehabilitate deviant behaviour. Show less
Experience

Td
Oct 2005 - Mar 2016Project Manager & Project Analyst II
May 2014 - Mar 2016Manager of Customer Service
Mar 2012 - May 2014Financial Services Representative
Sept 2009 - Mar 2012Customer Relations Coordinator
Oct 2007 - Sept 2009Customer Service Representative
Oct 2005 - Oct 2007

Dun & bradstreet australia and new zealand
Apr 2016 - Oct 2016Operations team lead
Citco (canada) inc.
Mar 2017 - Jun 2017Team supervisor
9ine consulting
Sept 2017 - Dec 2017Project management consultant
Bloomberg lp
Jan 2018 - Jun 2020Sales & Analytics Specialist
May 2019 - Jun 2020Customer Account Management & Support
Jan 2018 - May 2019

Remote global ltd
Nov 2020 - Oct 2022Customer success management consultant
Fundapps
Nov 2022 - Jul 2024Client success manager
Moody's
Jul 2024 - nowAssistant director – customer success management
Licenses & Certifications

Project management professional
Project management instituteJun 2013
Volunteer Experience
Mentor
Issued by Big Brothers Big Sisters of Canada on Sept 2014
Associated with Riti BrooksFundraiser
Issued by Doctors Without Borders (MSF) Southern Africa on Oct 2015
Associated with Riti Brooks
Languages
- puPunjabi
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