Pankaj Saini

Experience

• 

  ADFC Pvt. Ltd

  Sept 2011 - Oct 2012

  Back Office Assistant

  In credit card department

• 

  Jetking Infotrain Limited

  Jun 2012 - Aug 2012

  Student

  Networking Essentials, Window 7 from Jetking Chandigarh.

• 

  Tata Consultancy Services

  Nov 2012 - now

  •Working closely with clients to understand their needs. •Managing the day-to-day operational aspects of the project. •Arranging and managing all project related meetings. •Attending client meetings & guiding them through processes. •Producing timing, costing, and scoping documentation.•Establishing the overall success criteria for a project, including, time, cost, technical and performance parameters. •Writing progress reports & presenting them to client. •Monitoring all work in accordance with schedules. •Developing and reviewing study protocols.•Producing & maintaining project management plans.•Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.•Escalating promptly any issues that may impact operations.•Producing stage plans, highlight reports, risk logs, requests for change etc.•Providing strategic direction during the implementation stages.•Managing client expectations by ensuring the delivery of the highest quality service.•Acting on client feedback.•Monitoring staff & team performance. •Creating realistic and achievable project plans. •Evaluating risks and developing strategies to overcome project obstacles. Show less Responsible for Managing and Mapping Operations for online assessment process in TCS iON platform for Haryana Region.Key Performance Areas• Responsible for conduction of online exam with zero defect delivery• Performing various types of roles like Project Manager, Zonal Project Manager, State Head as per the requirement of project.• Responsible for managing operations for online assessment process. • Maintaining good relationships among Test Centers for the smooth conduction of examination.• Approaching for Test centers at various places in Chandigarh, Punjab, Haryana, J&K and Himachal Pradesh by liaison with the heads of Educational Institutes.• Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.• Explore and connect with Local Infrastructure Service Providers (LISP) in the region.• Finalizing the contract with LISPs for future collaboration for online assessments.• Local Manpower hiring for execution of operations within region.• Team allocation and management for booked and upcoming assessments.• Dealing of Payment and Invoice clearance with accounts branch for LISPs.• Reporting of activities and status of assessments & booking at Zonal level.• Responsible for managing relation with Institution Representatives (IRs) and coordinate with them for successful online assessment.• Project Management, Requirement Gathering and Customer Interaction. Show less Responsible for managing and mapping operations for online assessment process in TCS iON platform at Haryana.Key Performance Areas :•Explore and connect with Local Infrastructure Service Providers (LISP) in the region.•Finalizing the contract with LISPs for future collaboration for online assessments.•Team allocation and management for booked and upcoming assessments.•Dealing of Payment and Invoice clearance with accounts branch for LISPs.•Reporting of activities and status of assessments & booking at region level.•Responsible for managing relation with Institution Representatives (IRs) and coordinate with them for successful online assessment.•Training and demonstrating functionality of application to Team Member. Show less

  • Project Manager

    Jul 2016 - now

  • Lead Regional Operation

    Nov 2015 - Jul 2016

  • Operation Executive

    Nov 2012 - Nov 2015