Selina S.

Experience

• 

  KYM Holdings BHD (KYM)

  Sept 2012 - May 2014

  Account Assistant

  - Handling full set account in the company.- Provide the relevant document to auditor when audit period.

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  Research Technology Pte Ltd

  Jun 2014 - Jun 2016

  Account Assistant

  - Handle on full set accounting including Singapore GST submission.- Generate Payroll for employee.- Assisting in converting Factory Building to Workers Dormitory such as prepare document for government inspection and liaise with subcontractor.

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  Sage Software Sdn Bhd

  Jul 2016 - Mar 2019

  Technical Support Consultant

  - Perform database investigate to identify whether is it a valid bug before report to Product Management team.- Conduct remote session with business partner and customer to investigate on the issue and provide solution if possible.- Involve in phone support by provide solution via tele-conversation to customers.- Perform testing on the fixes (SQL script or DLL fixes) once it is QC passed from Product Delivery Team before deliver to the customer.- Perform testing on Staging Release of a new version for the Accounting Solution before commercial release.- Escalating those urgent case to Product Delivery and Product Management team to ensure we can deliver the fixes on time to customer or business partner.- Working on data patching to fix historical data to expedite the progress of the case.- Update on the announcement or information from meeting with Product Delivery Management team to Support team colleague.- Creating FAQ or guideline regarding the solutions that supporting to share with colleagues and customer.- Ensure that all colleagues are aware on the reported case and the case progress in order to provide an accurate update to the customers. - Mentoring those new joiner and ensure that they will be able to provide a correct information to the customer. Show less

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  INFO-TECH SYSTEMS INTERGRATORS (M) SDN BHD

  Mar 2019 - Dec 2021

  Senior Implementation Specialist

  - Prepare necessary checklist to newly confirmed sales in order for user to kick start on the system setup- Guide user on system setup and walk thru with user during the setup until complete implementation- Follow up with user in order to ensure project is implement successfully within a specific project timeline.- Conduct software training either online/onsite/classroom training for onboard customer.- Prepare necessary training material and user manual for user reference.- Involving in testing on some of the enhancement or fixes before release live to customer.- Troubleshooting on issue reported by user either provide solution to user or escalate to developer team.- Perform payroll processing for outsource customer. Show less

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  Info Tech Systems Intergrators (M) Sdn Bhd

  Jan 2022 - Apr 2023

  Assistant Support Team Lead (HRMS Systems)