Peter Mworia Gitonga

Experience

• 

  National Bank of Kenya

  May 2006 - Apr 2009

  IT Network Support Engineer

   Designing, implementation and maintenance of the Bank's Local Area Network and the Wide Area Network Infrastructure. Designing, implementation and maintenance of Internet Protocol Telephony (IPT) over the Bank's branches using the state of the art Unified Cisco Call Manager Platform. Liaising with key service providers on the implementation of various Information Technology projects in the Bank. Troubleshooting the various network and server technical faults at the Main, DR and Remote Data Centers. Providing the required network platform and any other technical assistance to other Information Technology Units within the Bank. Ensuring there is seamless integration of new add-on systems with the existing banking system.  Providing technical and network support for various third party systems used by the Bank. Providing User support for all the systems provisioned at the Bank. Show less

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  United Bank for Africa - Kenya Subsidiary

  May 2009 - Jan 2012

  Head of Information Technolog

   Ensuring the Information Technology Infrastructure is always available in an efficient and robust manner. Promptly resolving all customer complaints or difficulties with the use of the Information Technology Infrastructure. Setting up and ensuring the Data center environment is conducive and secured both logically and physically. Implementing stringent change and resource management processes to ensure high systems availability. Developing and maintaining Information Technology Service Standards and policies. Setting up and maintaining IT Data and Voice Networks for all the Bank's Branch locations using industry-leading routing, switching and voice protocols. Facilitating the provision of secure Information Technology infrastructure and information database by applying industry-leading security technologies. Leveraging on Technology to automate all critical business processes that supports the Bank's vision and mission. Show less

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  Access Bank (Kenya) PLC

  Feb 2012 - now

  Head of Information Technology

  • Developing the Information Technology Budgets.• Managing capital and operational costs of technology within budget.• Managing cost of Information Technology operations to achieve overall efficiency through continuous process reviews.• Driving full automation of income collection to avoid revenue leakages.• Managing Information Technology projects within budget.• Developing and maintaining Information Technology Service Standards.• Formulating and Implementing the Information Technology Strategy of the Bank.• Providing Information Technology support for internal systems users including user rights approvals, profile creation and subsequent monitoring of user activities.• Facilitating the provision of Information Technology support to external customers who access the Bank's Services via the Web, Mobile or ATM channels.• Developing and Administering Information Technology Infrastructure that supports customer requirements.• Monitoring and enforcing measures that guarantee Information Technology systems uptime of more than 99.8%.• Facilitating the provision of Secure and Agile Information Technology infrastructure and information database.• Performing trend analysis of internal customer needs and facilitate provision of proactive solutions.• Monitoring customer data integrity and initiate measures to improve accuracy of customer Data for effective Customer Relationship Management.• Assessing new computing technologies to determine potential value for the Bank's customers.• Optimizing Wide Area Network and Local Area Network security and administration to enhance speed and efficiency of Information Technology resource utilization.• Improving quality of Information Technology Services through the development and update of Standard Operating Procedures. Show less