Trent Bachman

Experience

• 

  Smoky Johns BBQ

  Apr 2017 - Aug 2020

  Food Service Co-worker
• 

  Kwik Trip, Inc.

  Dec 2017 - Jun 2021

  Guest Service Co-worker

  · Develop great customer service and people skills through employee training· Maintain a clean store and prepare food to meet Kwik Trip policy standards· Work with outside vendors to ensure accuracy of shipments and invoices· Multi-task and work in a fast-paced retail environment

• 

  Plexus Corp.

  Jun 2021 - now

  · Provide customer service excellence through incident support, management and resolution.· Act as first line of contact (post Global Service Desk) for application related issues.· Monitor incidents for trends and proactively recommend improvements· Assisting with functional testing and application management.· Assist with documenting system requirements · Develop and maintain programs used for business services in C# for continuous improvement· Utilize strong problem solving skills to resolve Service Now tickets and document processes · Review monitoring programs, applications and business services for alerts· Partner with existing staff to enhance, maintain, and support existing hardware · Follow standard practices and procedures in analyzing situations or data

  • Application Analyst I

    Jan 2023 - now

  • IT Solutions - Intern

    Jun 2021 - Jan 2023