Ricardo B.

Ricardo B.

Technical Support

Followers of Ricardo B.10761 followers
location of Ricardo B.Mexiko, Mexiko

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  • Timeline

  • About me

    AI Advocate, Tech Futurist & Podcast Founder at IdeIAs: The Podcast of AI Ideas. Embark on a Journey into the Future of AI with Me!

  • Education

    • Universidad Veracruzana

      -
      Licentiate degree Psychology
    • Instituto Tecnológico y de Estudios Superiores de Monterrey

      -
  • Experience

    • NETCOM

      Jan 2004 - Jan 2006
      Technical Support

      I served technical support to people that bought domains, looked for SEO, managing of accounts and web platforms.

    • Pymeware

      Jan 2007 - Jan 2009
      Web designer

      I created web pages for our clients, design in html with some detail design using flash, mysql, php depending on the client.

    • Global Entrepreneur Association

      Aug 2008 - Jan 2012
      Assistant in consulting projects

      I help occasionally on the elaboration and creation of business plans and consulting services.

    • Reparanto

      Jan 2010 - Jan 2013

      Reparanto is a comprehensive service provider dedicated to preserving the value of your home. As a company we are concerned about the security of families and people whose homes require specialized maintenance services, providing them with the tranquility of knowing they will receive quality work at a fair price. Company dedicated to provide carpentry, plumbing, electricity, and other maintenance services, residential or corporative.

      • Community Manager

        Nov 2011 - Jan 2013
      • General Manager

        Jan 2010 - Aug 2012
    • Green Energy MX

      Nov 2011 - Jan 2013

      I manage the social media and distribution of Green Energy and other companies. Company dedicated to integrate solutions on alternative energy.

      • Community Manager

        Nov 2011 - Jan 2013
      • General Manager

        Nov 2011 - Aug 2012
    • Teleperformance Mexico

      Feb 2013 - Jan 2015

      We serve our clients from our multiple centers throughout the entire US. We provide a full-range of services ranging from customer care, outbound sales, accounts receivables management and billing issues to complex technical support escalations. Our extensive expertise spans all of the major industries in the United States. Our service offerings to the U.S. market do not end at the water's edge. Our multiple nearshore and offshore locations serving the US and North American market include the Philippines Canada, Mexico, India, Jamaica, El Salvador, Columbia, Costa Rica, Chile, Argentina and Egypt. Weniger anzeigen

      • Operations Supervisor

        Jan 2015 - Jan 2015
      • Trainer

        Jun 2014 - Apr 2015
      • Technical Support Representative

        Feb 2013 - Jan 2014
    • ABCon

      Jan 2016 - now
      Project Manager

      High Impact business training specialists.

    • Familias Empresarias

      Jan 2016 - now
      Project Manager

      It ensures the continuity of the Family Business, preserving the union and harmony of the Business Family.

    • Pymeware

      Jan 2017 - now
      Operations Manager

      We are an IT Consulting focused on promoting companies whose objective is the conscious and precise use of information technologies.

    • IdeIAs: El Podcast de las ideas de la inteligencia artificial

      Jan 2023 - now
      Founder
  • Licenses & Certifications

    • Directrices de planificación operativa para la COVID-19 y plataforma de los asociados para apoyar la preparación y la respuesta de los países ante la COVID-19

      World Health Organization
      Aug 2020
      View certificate certificate
    • G Suite Security

      Coursera
      Sept 2019
      View certificate certificate
    • Emerging respiratory viruses, including COVID-19: methods for detection, prevention, response and control

      World Health Organization
      Aug 2020
      View certificate certificate
    • G Suite Mail Management

      Coursera
      Sept 2019
      View certificate certificate
    • Managing G Suite

      Coursera
      Aug 2019
      View certificate certificate
    • EPROTECT Infecciones Respiratorias (ES)

      World Health Organization
      Aug 2020
      View certificate certificate
    • Community Manager, Gestor de Redes Sociales y Social Media Manager para Negocios

      Secretaría del Trabajo y Previsión Social
      Aug 2012
    • G Suite Administrator Fundamentals

      Coursera
      Jul 2018
      View certificate certificate
    • Introduction to G Suite

      Coursera
      Aug 2019
      View certificate certificate
    • Smartsheet Product Certified User

      Smartsheet
      Jan 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to Ricardo B.
      Central Comtrac Excellence Awards Teleperformance 2014