
Ricardo B.
Technical Support

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About me
AI Advocate, Tech Futurist & Podcast Founder at IdeIAs: The Podcast of AI Ideas. Embark on a Journey into the Future of AI with Me!
Education

Universidad Veracruzana
-Licentiate degree Psychology
Instituto Tecnológico y de Estudios Superiores de Monterrey
-
Experience

NETCOM
Jan 2004 - Jan 2006Technical SupportI served technical support to people that bought domains, looked for SEO, managing of accounts and web platforms.

Pymeware
Jan 2007 - Jan 2009Web designerI created web pages for our clients, design in html with some detail design using flash, mysql, php depending on the client.

Global Entrepreneur Association
Aug 2008 - Jan 2012Assistant in consulting projectsI help occasionally on the elaboration and creation of business plans and consulting services.

Reparanto
Jan 2010 - Jan 2013Reparanto is a comprehensive service provider dedicated to preserving the value of your home. As a company we are concerned about the security of families and people whose homes require specialized maintenance services, providing them with the tranquility of knowing they will receive quality work at a fair price. Company dedicated to provide carpentry, plumbing, electricity, and other maintenance services, residential or corporative.
Community Manager
Nov 2011 - Jan 2013General Manager
Jan 2010 - Aug 2012

Green Energy MX
Nov 2011 - Jan 2013I manage the social media and distribution of Green Energy and other companies. Company dedicated to integrate solutions on alternative energy.
Community Manager
Nov 2011 - Jan 2013General Manager
Nov 2011 - Aug 2012

Teleperformance Mexico
Feb 2013 - Jan 2015We serve our clients from our multiple centers throughout the entire US. We provide a full-range of services ranging from customer care, outbound sales, accounts receivables management and billing issues to complex technical support escalations. Our extensive expertise spans all of the major industries in the United States. Our service offerings to the U.S. market do not end at the water's edge. Our multiple nearshore and offshore locations serving the US and North American market include the Philippines Canada, Mexico, India, Jamaica, El Salvador, Columbia, Costa Rica, Chile, Argentina and Egypt. Weniger anzeigen
Operations Supervisor
Jan 2015 - Jan 2015Trainer
Jun 2014 - Apr 2015Technical Support Representative
Feb 2013 - Jan 2014

ABCon
Jan 2016 - nowProject ManagerHigh Impact business training specialists.

Familias Empresarias
Jan 2016 - nowProject ManagerIt ensures the continuity of the Family Business, preserving the union and harmony of the Business Family.

Pymeware
Jan 2017 - nowOperations ManagerWe are an IT Consulting focused on promoting companies whose objective is the conscious and precise use of information technologies.

IdeIAs: El Podcast de las ideas de la inteligencia artificial
Jan 2023 - nowFounder
Licenses & Certifications
- View certificate

Directrices de planificación operativa para la COVID-19 y plataforma de los asociados para apoyar la preparación y la respuesta de los países ante la COVID-19
World Health OrganizationAug 2020 - View certificate

G Suite Security
CourseraSept 2019 - View certificate

Emerging respiratory viruses, including COVID-19: methods for detection, prevention, response and control
World Health OrganizationAug 2020 - View certificate

G Suite Mail Management
CourseraSept 2019 - View certificate

Managing G Suite
CourseraAug 2019 - View certificate

EPROTECT Infecciones Respiratorias (ES)
World Health OrganizationAug 2020 
Community Manager, Gestor de Redes Sociales y Social Media Manager para Negocios
Secretaría del Trabajo y Previsión SocialAug 2012- View certificate

G Suite Administrator Fundamentals
CourseraJul 2018 - View certificate

Introduction to G Suite
CourseraAug 2019 - View certificate

Smartsheet Product Certified User
SmartsheetJan 2020
Honors & Awards
- Awarded to Ricardo B.Central Comtrac Excellence Awards Teleperformance 2014
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