Ayrton Dos Santos Coutinho

Experience

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  Vision-Box

  Jan 2019 - Jan 2021

  Technical Support Specialist

  At vision Box I was responsible for providing technical support to B2B clients in Brazil regarding Vision Box’s Biometric solutions, and here are some of techs there I have worked with:JavaScript, HTML, Microsoft suite, XML, C language, database management (MySQL), Apache, Windows server and Linux server (On-Premises Infrastructures).

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  Dengage

  Jan 2021 - Jan 2022

  Global Technical Services Executive.

  In my role at Dengage, I engaged closely with clients In LATAM, Europe, Africa and United States, delving into their integration needs and goals. I then converted these insights into detailed technical specs and action plans. Throughout the onboarding journey, I offered hands-on technical support and guidance, ensuring smooth integration experiences. My support spanned various aspects including:* Documentation* DNS configuration* SMTP setup* API integrations* Data hooks* Web SDK* Mobile SDKService desk:* Zoho Desk CRM:* Zoho CRM Exibir menos

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  Bravado

  Jan 2022 - Jul 2024

  Technical Support Engineer

  * Devops assignments: AWS (IAM, S3, RDS, Route 53, EC2...) Github (GitHub Actions), Terraform• Asset and Software Application Management and security applications.• Security Management: Key player in creating and maintaining the security protocols andOversee the safety and security of 3rd party applications.

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  Axero Solutions

  Jul 2024 - now

  Technical Support Engineer