Experience

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  American eagle outfitters

  Aug 2012 - Mar 2015

  Independent stylist and brand representative

  Maintaining and creating visual marketing for the store's appearance in reflection to latest trends and research on popular clothing pieces. Creating long term customers through outstanding customer service.

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  Microsoft

  Nov 2013 - May 2019

  Operational Manager – Communicates closely with Microsoft Retail Senior Managers on Store Priorities and Operations then builds strategy to communicate with team members. Sets up weekly cadences to record and support audit compliance, keeping team members accountable with audit questions and practices, and keeping the inventory organized and accurate to quantities. Achievements: Received a 100% Protiviti Audit Score in August 2017 as well as September 2018 and received a $0 Variance in an Annual Physical Inventory Count for 2018 and 2019.Customer Experience Manager – developed processes to communicate efficiently to team members on Plano Sets, visual displays, marketing and imaging new devices with the visual demo to support the customer experience. Able to communicate efficiently to Senior Management on Store walks. Achieved 117% to Budget in Q1 FY18.Assistant Experience Manager – Worked closely to HR Management and created a successful MSPOLL FY16 Plan to raise Moral and Team communication, created schedules to support stores goals, on boarded new employees, and helped develop career development for Product Advisors. Show less - Drive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams- Partners with the Store Manager to align on store priorities and communication to ensure a seamless employee and customer experience- Motivate the team to effectively and passionately deliver exciting in-store experiences showcasing the latest in products and services- Effectively respond to changing in-store environment, circumstances, and situations through customer engagements- Have a level of intuitiveness to thrive in a dynamic and fast paced environment- Drive a strong culture of operational compliance by providing supervision and accountability across the team - Engage and develop a workforce of talent through consistent coaching and constructive feedforward- Possesses the ability to persuade positive business outcomes through in-store interactions with customers and associates- Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives- Combines resources and joins efforts with peers to achieve store and company goals Show less - Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.- High level of knowledge on device bars.- Taught Windows 10 Classes to Customers and Employees in classroom and individual settings.- Maintain expert level product knowledge in all Microsoft retail products, devices, and services offerings for a total solution offerings.- Organized and led executive store tours for an array of businesses and Microsoft Senior Partners as a Microsoft Personal Representative.- Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices. Show less

  • Operations and Experience Manager

    Oct 2015 - May 2019

  • Visual and Experience Manager

    Sept 2018 - Dec 2018

  • Brand Representative, Educator, Visual Storyteller and Product Advisor

    Nov 2013 - Oct 2015
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  Kate spade new york

  Aug 2014 - Jan 2015

  Brand representative and stylist
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  Maxim healthcare services

  May 2019 - Oct 2019

  Recruiter

  - Responsible for full cycle recruiting, coaching and managing of talent of Healthcare Professionals for the Seattle area.- Engaging talent from tools and platforms such as LinkedIn, Facebook, Instagram, Twitter, Indeed, CareerBuilder, and Community Networking Events.- Building and maintaining relationships with clients and caregivers to create a positive experience.- Creatively developing and implementing recruiting marketing strategies to build talent and client pipeline.

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  Robert half

  Oct 2019 - Mar 2020

  Senior recruiter

  Responsible for full cycle recruiting for The Creative Group (TCG) at Robert Half.The Creative Group (TCG) specializes in the placement of highly-skilled creative marketing, advertising and web/graphic design professionals on a freelance, contract, and contract-to-hire basis. TCG is a leading provider of creative professionals in major markets throughout North America. Examples of top talent we work with are UI/UX designers, Motion designers, Project Managers, FED's, Visual Designers, and Copywriters and other creatively-focused opportunities. Show less

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  Microsoft

  Mar 2020 - May 2021

  Program manager | executive briefing center

  Responsible for managing speaker alignment and agenda through executing world-class, corporate engagements for senior business leaders and strategic partners at Microsoft’s Redmond Executive Briefing Center; providing exceptional support to internal account teams for over 150 engagements each fiscal year.

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  Presenter group

  May 2021 - Sept 2021

  Microsoft trainer and presenter
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  Microsoft

  Nov 2021 - now

  • Customer Success Account Manager

    Feb 2022 - now

  • Program Manager | Learning and Development

    Nov 2021 - Feb 2022