José Luis Barbosa

Experience

• 

  Pretronica

  Jan 2000 - Jun 2002

  After Sales Coordination

  Co-ordinating after sales support to emergency lighting, intruder and fire equipmentsProgrammingCommissioningRepairs Training actions to customers

• 

  Cooper Pretronica

  Jul 2002 - Oct 2004

  Product Manager Security

  Management of product range of Fire and intruder alarm systems and devicesPlanningStock control, Definition of the product rangesPricingDevelopment of the partnership plansDirect participation in promotional and training actionsDevelop commercial and technical documentationMarket researchSales of Fire and Intruder’s detection systems throughout projects, installers and electrical distributors

• 

  B&B

  Nov 2004 - Sept 2006

  Technical/Commercial Support

  HVAC systems installation and maintenance, solutionsSales supportPurchasesMarketing planningQuotationsSupport to technical teams

• 

  Eaton

  Oct 2008 - now

  Manage the activity for Technical Service staff. Ensure the quality of the technical service with both, internal staff and external companies (outsourcing) according to the local commercial strategy and the Eaton global policies. Functions:• Definition and monitoring all the service and related actions. • Supervise the coordination of the technical team.• Technical support to customers.• Advise to local sales department in solving technical solutions• Solve straight-forward issues, challenges and problems within field of specialization.• Coordinate requests for international technical service (in Portugal or abroad)• Control, definition and regulation of procedures to the external service provider.• Report productivity, inventory management and warranty costs. • EHS responsible for reporting to management Show less Management of all the service and related actions to Power Quality, Emergency Lighting, Fire detection systems, Security systems and intruder AlarmsResponsible for technical department, after-sales support and servicesManagement and coordination of the schedule operations Coordinator of external service provider in PQ service and call centerTechnical schematics and support documentation elaborationManagement of service quotationsCustomer technical training concerning equipment and systems Show less

  • Service Sales Manager PT

    Apr 2021 - now

  • Service Manager

    May 2019 - May 2021

  • Field Product Manager Fire & Security Solutions

    Aug 2017 - May 2019

  • Technical Support Coordinator, Eng

    Jan 2012 - Aug 2017

  • Field Service Engineer

    Oct 2008 - Dec 2011