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Sam Vickers

Hertfordshire Head Coach

462 followers

High Wycombe, England, United Kingdom

Connect with Sam Vickers to Send Message

Connect with Sam Vickers to Send Message

Timeline
About me
IT Leader with over 15 years experience, passionate about improving the experience our customers and employees have when dealing with IT.
Education
- Southampton Solent University
  -
Experience
- Tottenham Hotspur LTD
  Sept 2004 - Jul 2007
  Hertfordshire Head Coach
- Erinaceous
  Jul 2007 - May 2008
  Service Desk Analyst
- Charityshare Ltd
  May 2008 - Nov 2009
  ServiceDesk Analyst
- Aimia Inc
  Nov 2009 - Mar 2013
  Service Desk Analyst
- TruPhone
  Mar 2013 - Jan 2014
  Service Manager
- Travelodge Hotels Limited
  Jan 2014 - Sept 2016
  Service Operations and Transition Manager
- Pentland Brands
  Sept 2016 - Sept 2019
  Service Delivery Manager
- Seqirus
  Sept 2019 - Aug 2021
  IT Service Operations Manager
- The Football Association
  Feb 2022 - now
  Service Delivery Manager
Licenses & Certifications
- Assertiveness Skills: Communicating with Authority & Impact
  Learning Tree International
- Specialist Certificate in Business Relationship Management
  BCS, The Chartered Institute for IT
  Nov 2016
- ITIL v3 Service Management Foundation
  BCS, The Chartered Institute for IT
- ITIL Intermediate Qualification: Service Operation
  BCS, The Chartered Institute for IT
- Change Management Masterclass
  Purple Griffon IT Training and Consultancy
- ITIL Specialist Certificate in Problem Management
  BCS, The Chartered Institute for IT
- ITIL Foundation v4
  ITIL Certified
- CompTIA A+ Certificate
  CompTIA
Honors & Awards
- Awarded to Sam Vickers
  SDI UK Conference Speaker 2018 Service Desk Institute Apr 2018
- Awarded to Sam Vickers
  IT Service and Support ITSM Implementation of the Year Finalist Service Desk Institute Feb 2018

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