Rachel Adanu, CBAP

Experience

• 

  Raw Materials Research and Development Council

  Jan 2016 - Oct 2016

  Administrative Assistant

  • Assisted managers in compiling and organising materials for meetings. • Provided printing, photocopying scanning support to colleagues. • Received, sorted and distributed incoming mail. • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff. • Managed physical and digital correspondence while keeping information private and secure. • Organised travel and accommodations arrangements within assigned budgets. • Typed and proofread documents with zero errors. Show less

• 

  FirstBank Nigeria

  Sept 2018 - now

  • Developed and executed a strategic business development plan, utilizing targeted networking, prospecting, and event attendance to drive growth, resulting in a 50% expansion of the client base.• Maintained accurate client records in bespoke CRM systems and utilized Dynamics 365 to manage customer complaints.• Developed and executed trade finance strategies, achieving 110% revenue growth through diversified Letters of Credit.• Ensured regulatory compliance in import and export operations through thorough document inspections to confirm adherence to regulatory terms and conditions.• Collaborated with internal trade divisions, governmental departments, and external consultancies to maintain outstanding working relationships and optimize trade flows. • Served as the primary point of contact for clients addressing inquiries and resolving issues promptly.• Negotiated and secured favourable terms and agreements for clients through effective negotiation in a bid to minimize discrepancies and delays. Show less • Advised customers on suitable financial products to meet individualised needs and drive corporate revenue. • Supervised branch operations to spur continuous improvements and enhance service delivery. • Coached banking service teams in providing exceptional customer care resulting to improved audit ratings. • Investigated customer queries to provide timely financial solutions. • Generated memos for fixed deposit renewals and fixed deposit closures. • Managed the branch's cash vault and ensured daily balance, improving cash management efficiency. • Approved inbound and outbound remittances (local & foreign) processed at the branch, ensuring the smooth operation of financial transactions. • Upheld strict financial controls by keeping funds secure and accurately transferring monies. • Properly processed deposits, withdrawals and payments for about 50 customers daily. Show less • Processed a variety of inbound and outbound remittances for customers, including local and foreign transactions.• Managed cash withdrawals, deposits, and cheque payments for customers, ensuring accuracy and efficiency in all transactions.• Assisted in the daily management of an Automated Teller Machine (ATM), including monitoring cash availability and addressing any technical issues as needed.• Provided excellent customer service to all clients, including addressing inquiries and resolving any issues that may have arisen.• Contributed to the overall smooth operation of the bank's financial services by accurately and efficiently processing a high volume of transactions daily. Show less

  • Relationship Manager, Commercial Banking Group

    May 2020 - now

  • Head, Financial Services

    Nov 2019 - May 2020

  • Team Lead, Financial Services

    Sept 2018 - Nov 2019