Shawnee A.

Experience

• 

  Grand Hyatt

  Jan 2014 - Jul 2014

  Trainee
• 

  Ambhara Hotel

  May 2015 - Nov 2016

  Front Desk Receptionist

  ● Managing the registration process with swift manners and maintaining financial accuracy by collecting deposits, fees and payments.● Established transaction security by verifying payment cards against identification.

• 

  The Dharmawangsa Jakarta

  Nov 2016 - Nov 2017

  Receptionist and Business Centre Assistant

  ● Demonstrate multifaceted services to career professionals by answering phones, managing mail and packages, scheduling appointments and arranging transportation.● Swiftly responded to reservation requests and other inquiries made via establishment website, email or phone.● Maintain office inventory by ordering supplies and placing purchase orders to maintain adequate stock levels.

• 

  Alila Hotels - Two Roads Hospitality, Asia

  Dec 2017 - Oct 2018

  Front Office Team Pre-Opening

  ● Developed and implemented a comprehensive Standard Operating Procedure for daily tasks. Include organizing files and records by implementing effective filing systems that boosted efficiency and organization.● Evaluate online booking experience for customers and partners to ensure smoothness throughout the entire booking cycle.

• 

  JW Marriott Marquis Hotel Dubai

  Oct 2018 - Sept 2020

  ● Demonstrate problem solving with dynamic communication skills, capable of solving issues under high pressure with an average of 600-800 customers on daily basis operations.● Enhancing relationships with guests to build loyalty and drive hotel revenue, achieving an average 5% revenue growth monthly as a team.● Exhibited exemplary leadership by successfully resolving guest issues, preferences or special requests, resulting in achievements of highest perfect 10's team members of 2019.

  • Guest Service Ambassador

    Nov 2019 - Sept 2020

  • Front Desk Agent

    Oct 2018 - Oct 2019
• 

  Standard Alpha

  Oct 2020 - Oct 2021

  Executive Assistant to Chief Executive Officer

  ● Prepare accurate data driven reports to support decision-making, followed by tracking spreadsheets to monitor performance of business strategies.● Coordinated internal & external stakeholders (government and corporate). Accounting for any formal, religious, government, social protocols.● Responsible for booking all travel arrangements for C-Level executives including but not limited to flight, hotel, and related travel documents with 100% accuracy in the expenses report filing.● Maintained financial/tax statements, MOU, NDA, Invoices, company registries and other documents. Show less

• 

  Waldorf Astoria Dubai International Financial Centre

  Nov 2021 - Oct 2022

  Front Office Specialist

  ● Increased the hotel revenue by achieving a net total of $40k up-sell within 3 months of joining.● Communicate with customers throughout the stay cycle, and encourage them to share their experiences in respective online platforms. Resulting achievement to be the Best Travel Choice 2022 by Tripadvisor and top 10 hotels in the world.● Correspondence with other departments to achieve higher customer satisfaction and drive customers loyalty.

• 

  Shangri-La Dubai

  Oct 2022 - Feb 2023

  Service Leader - Horizon Club Supervisor

  ● Planned and initiated new customer experience programs comply within the budget. Resulting in an increase of customer engagement rate by 50% during the first month of launch.● Organized internal meetings and daily training sessions for team members, managing the schedule for the team.● Developed strategies and monitored department budgeting & inventory logs to ensure compliance with set parameters while achieving cost savings of 10%.

• 

  Elevate DMC

  Feb 2023 - Feb 2024

  Product Team

  At Elevate DMC, my key responsibilities extended beyond coordinating between the Business Development Manager, Reservation, Product, and Content teams. I played a pivotal role in developing top-selling campaign packages, primarily tailored for European market tour operators such as Virgin Atlantic Holidays (UK) and Voyage Prive (France).My responsibilities included:1. Creating customized itineraries for partners, covering arrival logistics, accommodation, transportation, and scheduling meetings with 10-20 hotels per visit to enhance partnerships.2. Developing engaging visual content for the Elevate DMC website, ensuring an appealing and informative online presence.3. Conducting market research and pricing analysis, providing data-driven insights to optimize competitive pricing strategies.These tasks were integral to driving business growth, enhancing partner relationships, and maintaining a strong market presence in GCC Market such as UAE, Qatar, Oman and the Maldives. Show less

• 

  Family Office

  Mar 2024 - now

  Executive Assistant to CEO | Project Manager

  Dual Role of Project Manager and Executive Assistant for HNWI and Family Office:Project Manager – Establishing a Subleasing Apartment & Car Rental Company - Leading the development of two new companies: a luxury apartment subleasing business and a high-end car rental service, building both from the ground up. - Conducting market research, financial planning, and feasibility analysis to ensure competitive positioning. - Managing business strategy, operations, and process development for both ventures. - Building strategic partnerships with property owners, developers, and premium car providers to secure high-quality assets. - Overseeing legal compliance, licensing, and regulatory requirements to ensure smooth business operations. Executive Assistant to the CEO & President - Providing high-level executive support, ensuring seamless daily operations. - Managing contracts, business documentation, and confidential communications with key stakeholders. - Scheduling and coordinating high-level meetings, events, and engagements. - Overseeing travel logistics and itinerary planning for international business trips. - Streamlining administrative processes and implementing operational efficiencies to enhance productivity. Show less