Dayma Morejon PGMP, PMP, PMOCP, ACP, SAFe, CSM, CSPO,MBA

Experience

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  Grupo Comercial PALCO – Havana, Cuba

  Jan 2012 - Jul 2012

  Human Resources

  Identify and isolate all waste (MUDA) in the sales and imports department of “Grupo Comercial PALCO.” Determine the optimal number of personnel, inventory, and equipment required for the department.

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  COMETAL

  Jan 2013 - Jul 2013

  Supervisor of Elevator Maintenance Groups

  Assign and schedule tasks for each elevator maintenance group of COMETAL (government enterprise in Havana, Cuba), which resulted in an overall increase in the client satisfaction rating from 81.8% to a 98.4%

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  Photography Studio “Papership”

  Jan 2014 - Jul 2014

  Business Consultant

  Perform a marketing study, a demand forecast study, and a self-designed general marketing procedure to optimize outputs, which resulted in a cost reduction of 3.4% and a sales increment of 16.1%

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  Cafetería “Castillo Azul”

  Jan 2015 - Jul 2015

  Business Consultant

  Apply a self-designed general marketing procedure to optimize outputs resulted in a cost reduction of 7.4% and a sales increment of 13.8% Automate and coordinate the supply chain of the private business Cafeteria "Castillo Azul," which resulted in a cost reduction of the inventory by 2.9% and an increment of the global service level of the suppliers from 93.6% to a 97.8%

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  The Meadows Law Firm P.A

  Nov 2015 - Jul 2016

  Business Consultant

  Identified target clientele and principal competitors utilizing a variety of statistical techniques. Developed competitive pricing. Developed promotional campaigns, on a fixed budget, that increased the number of prospective clients for The Meadows Law Firm P.A by 8.2%.

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  TracFone Wireless, Inc.

  Jan 2016 - Jan 2023

  I’ve had the opportunity to coordinate and lead multiple teams, including two external and one internal, to deliver projects on time and within budget. By working closely with cross-functional teams, stakeholders, and vendors, I ensured that our project goals were consistently aligned. I actively monitored progress, identified potential risks, and made necessary adjustments to keep everything on track.• One of my most significant achievements was directing a 3-year, $11M digital transformation initiative that impacted 14 million users across two brands. This also included overseeing a rebranding project.• I also led the rebranding and redesign of a website, successfully reducing the timeline from 9 months to just 6 months by prioritizing accessibility and ensuring it aligned with our new brand strategy. This effort led to a notable increase in user engagement.• I spearheaded a comprehensive digital transformation by migrating to Adobe Experience Manager (AEM), which resulted in a 12% increase in customer conversion rates and reduced page load times from 7 seconds to just 2 seconds. • By leveraging AEM’s component reusability, improved authoring experience, and workflow automation, I enhanced our digital asset management. The integration of CI/CD frameworks also played a crucial role, reducing our time to market by approximately 38%. Show less Supported the C-suite as Chief of Staff by executing critical business strategies and managing high-impact initiatives. Collaborated with executive leadership to drive continuous delivery and operational improvements through strategic decision-making.• Advised the CIO, overseeing daily operations, managing personnel, and streamlining processes to enhance efficiency and effectiveness.• Reduced CIO interruptions by 33% by filtering 80% of non-critical issues and redirecting concerns to appropriate subordinates, thereby increasing productivity and ensuring efficient issue resolution.• Briefed and routed contracts totaling approximately $60M to the CIO and vendor client partners, ensuring timely review and approval. Show less As a Scrum Master, I facilitated agile ceremonies for two teams—one with 12 members and the other with 8—ensuring alignment on quarterly plans and managing cross-team dependencies during Program Increment Planning. My role involved coaching both teams on agile methodologies, promoting continuous improvement, and optimizing workflow efficiency.• I spearheaded customer-centric initiatives and enhanced feedback processes, which led to a 10% increase in Net Promoter Score (NPS) and bolstered customer engagement. This contributed to noticeable improvements in customer satisfaction and supported strategic growth for the company.• I championed Voice of the Customer projects, utilizing a $700K budget to create automated Qualtrics dashboards for real-time insights into stakeholder perspectives. This initiative reduced customer churn by 80 basis points, positively influencing retention rates and profitability.• I improved data analysis and reporting efficiency by 46% through the development of dashboards. This advancement allowed stakeholders to make decisions 22% faster and reduced the need for extra meetings by providing easy access to critical information. Show less I’ve been deeply involved in analyzing and refining business processes to enhance operational efficiency. By collaborating with cross-functional teams, I’ve ensured the smooth integration of new systems and practices across the organization.• I spearheaded the streamlining of processes for new service plans and promotions, successfully reducing release cycles from over 2 months to just 5 weeks. This was achieved by developing a detailed requirements template and setting up a Jira project space to synchronize input from 8 different departments, while also leveraging automation for notifications.• Throughout my career, I’ve managed and released more than 500 business-as-usual change requests. My focus has been on optimizing workflows and automating processes to ensure timely and precise deployments, ultimately driving greater operational efficiency. Show less

  • Project Management Office Project Manager

    Jan 2020 - Jan 2023

  • Chief Information Officer Project Manager

    Jan 2019 - Jan 2020

  • Project Management Office Project Specialist

    Jan 2018 - Jan 2019

  • Project Management Office Business Analyst

    Jan 2017 - Jan 2018

  • Process Improvement Business Consultant Analyst

    Jan 2016 - Jan 2017
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  Verizon

  Jan 2023 - now

  Project Management Office Program Manager

  Direct 5+ agile teams (12+ members each) as a Release Train Engineer using SAFe, ensuring alignment with organizational objectives and fostering stakeholder collaboration. Managed a major project with over 50 team members, maintaining scope, timeline, and budget.• Led Program Increment Planning, achieving cross-team synchronization and proactively resolving dependencies at least one sprint (3 weeks) ahead, which maintained on-time project delivery and increased each team's velocity by approximately 8 story points per sprint, resulting in a cumulative increase of about 40 story points per sprint.• By reducing incidents by 7 per sprint, I enhanced team productivity by 30%. I achieved this by optimizing workflows, maintaining quality, and leveraging Jira Advanced Roadmaps for strategic planning. This allowed us to stay within budget, adhere to timelines, and meet our quality benchmarks.• I created a comprehensive project management template that consolidated all project information, advanced roadmaps, and automated reports. This innovation cut down recurring status update meetings from 11 per week to just 2, which greatly reduced interruptions and inefficiencies. Show less