Cedric Battle

Experience

• 

  Georgia Farm Bureau

  Dec 1999 - Jan 2023

  Responsible and accountable for all aspects of Claims Operations (approx. 62 staff members) including call center operations, subrogation, special investigations unit, departmental training, performance and development, project management, business analysis, compliance, business service support and administration.Assist Associate Director in developing, implementing and monitoring of operating plans, goals and objectives for the Claims Department.Responsible for setting departmental goals for all lines to have a positive impact on severity, cycle time, customer service and claims file quality.Responsible for high level oversight of staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for the Claims Department.Responsible for leadership and oversight of all operational claims activites including working with both key internal and external parties on process development, reporting and claims integrity.Lead 10 direct level management reports, 90 indirect reports with total scope of influence of 235 personnel. Show less Claims Representative 1999-2008Performance and Development Specialist 2008 - 2012Performance and Development, Supervisor 2012- 2015Responsible for supervising claims training for 200+ department employees, including new hire, continuing education and development. Facilitated the integration of key process improvements and critical competencies to ensure consistency and incremental growth of the organization's business strategies and organizational capabilities and processesResponsible for the creation and maintenance of the department and position training plans and training manuals. Responsible providing all training for the property lob staff, including estimating systems, policy and procedures. Responsible for department compliance with state and federal regulations, best practices and company guidelines.Act as Technology liaison on claims related topics. Created and maintain the department intranet and SharePoint pages. Represent the company on the PLRB Technology Committee. Developed and create a monthly claims newsletter with current industry topics and departmental news Show less

  • Senior Claims Manager, Operations

    Aug 2015 - Jan 2023

  • Performance and Development, Supervisor

    Dec 1999 - Aug 2015
• 

  Southern Trust Insurance Company

  Jan 2023 - now

  Vice President Claims