Erin Nugent

Experience

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  Casey Race & Cardinia Life

  Apr 2011 - Jan 2012

  Customer Service Officer
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  Endeavour Hills Leisure Centre

  Jan 2012 - Jun 2013

  Frontline Coordinator

  Key Duties:• Managed and maintained all financial and administrative tasks relative to memberships.• Ensured the consistent delivery of efficient and friendly service of patrons in all functions.• Coordinated the completion of daily banking, recruitment, training and rostering.• Managed the coordination of HR for the team, including addressing and resolving conflict.• Provided high quality customer service to all customers, responding to customer needs.• Maintained consistent compliance with the current with YMCA procedures in relation to safety, training, purchasing, document control, internal quality audits, corrective and preventative action, customer complaints and control of non-conforming products. Achievements:• Provided sound leadership and direction to a team of ten customer service staff, successfully developing a cohesive and high-performing team with the responsibility for setting its own goals and standards, enhancing the overall operations of the centre.• Successfully won the regional annual customer service mystery shopper program. Show less

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  South Gippsland Splash

  Jun 2013 - Jul 2014

  Centre Manager

  Key Duties:• Coordinated the operations and strategic focus of the centre, in addition to 4 outdoor pools.• Managed the implementation of operational excellence across the facilities and community.• Coordinated the management and maintenance of internal record keeping processes.• Developed and maintained lasting relationships and partnerships within the local community.• Liaised with stakeholders to manage the delivery of municipal health and wellbeing plans.• Provided sound leadership and motivation to teams operating within a complex environment.• Presented information in a clear manner to support the provision of services and support.• Oversaw the financial management functions, including budgeting, financial reporting and cash.• Managed public relations functions and marketing operations, implementing new initiatives.• Maintain quality assurance and customer service standards, monitoring staff performance.• Coordinated teams to maintain full and consistent compliance with risk management function.• Facilitated the completion of reporting functions and asset management, liaising with teams.• Managed the implementation and facilitation of bi-annual training to team members.Achievements:• Provided sound leadership and advice to a workforce of over 50 across five locations.• Initiated new programs and managed the coordination and development of improved systems. Show less

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  YMCA Victoria

  Oct 2018 - now

  As a highly organized and excellent communicator with a can-do attitude, I thrive on juggling multiple priorities with a proactive and flexible approach. I'm adept at working independently while maintaining high level of confidentiality and professionalism. With a knack for project management, stakeholder engagement, and effective communication strategies, I specialise in seamlessly incorporating change and implementation. My expertise ensures that new programs and processes are rolled out smoothly, keeping staff and community members well-informed and excited about every transition.Key Duties• Calendar Management: Scheduling COO's appointments, meetings, and travel• Email and Correspondence: Screening, prioritising, and responding to COO's emails• Document Preparation: Creating reports, presentations, and other documents• Meeting Coordination: Organising meetings, preparing agendas, and taking minutes• Travel Coordination: Arranging travel, including accommodationsStrategic Support• Project/Change Management: Assisting in the planning, execution, and monitoring of projects• Research and Analysis: Conducting research and providing analysis on various topics to support decision-making• Stakeholder Communication: Acting as a point of contact between the COO and internal/external stakeholdersOperational Support• Process Improvement: Enhancing efficiency by suggesting system improvements• Event Planning: Organizing meetings, conferences, and events• Data Management: Organizing and maintaining crucial files and records• Ad-hoc Tasks: Managing diverse projects and tasks• Problem Solving: Proactively identifying and solving operational issuesConfidentiality and Discretion• Managing confidential information• Providing support in decision-making by compiling relevant information and insightsCommunication• Facilitating communication within internal teams and external clients, partners, and other external parties Show less Key Duties:• Led the growth and direction of YMCA Victoria’s Global Strategy within set requirements.• Measured the social and economic outcomes of global activities, facilitating key reviews.• Followed the World Health Organisation’s Sustainable Development Goal framework.• Engaged with and motivated internal stakeholders to build support for global involvement.• Managed the coordination of 40 delegates from ten countries attending international events.• Managed five Strategic Partnerships across the Asia Pacific, who were supporting international social enterprises; Unearth, Peace Coffee, Swim for Safety Programs, Staff exchange, volunteer internships and World Drowning Prevention advocacy operators.Achievements:• Successfully represented YMCA Victoria at forums, conferences, groups and committees.• Developed a successful application for an export-marketing grant on behalf of the YMCA.• Managed 20 staff to deliver a swimming for safety program for 300 children.• Created >60 opportunities for young staff and volunteers to have a work internship in Japan.• Achieved over 30 volunteer placements in Cambodia working with the underprivileged. Show less

  • EA to COO/Change and Implementation Manager

    Jul 2014 - now

  • Global Initiatives Manager

    Oct 2018 - Jun 2020