Devon Kirkness

Experience

• 

  Shaw Communications

  Jan 2000 - Jan 2002

  Technical Support Analyst
• 

  EDS Group

  Jan 2002 - Jan 2004

  Technical Support Analyst
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  Long View Systems

  Jan 2004 - Jan 2006

  Systems Analyst
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  Servus Credit Union

  Feb 2006 - Mar 2016

  • Manage diverse team of agile IT staff• Work with business partners to determine areas of need and match with Innovative Technical Solutions• Keep abreast of relevant technology innovations in marketplace looking for opportunities to improve business efficiency• Quickly react to requests from the business or from within IT to build, test and document various Proof of Concept projects and demonstrate their benefits or risks• Maintain close relationships with vendors to ensure maximum exposure to new technologies• Work closely with senior management and executive on strategic and tactical planning initiatives Show less

  • Branch Manager

    Mar 2011 - Mar 2016

  • Manager, Innovation Services

    Sept 2009 - Mar 2011

  • Manager, IS Infrastructure Services

    May 2007 - Sept 2009

  • Team Lead, System Technitions

    Feb 2006 - May 2007
• 

  InStride Resources Ltd.

  Mar 2016 - Oct 2018

  Manager, Information Services

  • Manage all aspects of IT department for three Credit Unions – 1St Choice Savings and Credit Union, Mountainview Credit Union and Lakeland Credit Union• Provide technical leadership to ensure smooth running operation of all cloud, core infrastructure, virtual infrastructure, networks, desktops, peripherals, telephony and mobile devices• Actively participate in the creation of annual budgets and Strategic Roadmap for each Credit Union. Prioritize and oversee implementation of all approved projects.• Ensure strong relationships with all Vendor Partners, negotiate terms of contracts and manage all aspects of procurement and license lifecycle.• Ensure security and integrity is maintained for all Credit Union data, hardware, and software Show less

• 

  Connect First Credit Union

  Nov 2018 - May 2021

  Manager, IT Operations

  • Provide Direct oversight, Leadership and Mentorship for full technical support team including Help Desk Manager, Helpdesk Analysts, Systems Engineers, Desktop Analysts and technical contractors and Managed Service Providers.• Establish KPI’s for employees and manage metrics for coaching and evaluation.• Implementation and supervisory support over key Infrastructure projects including cloud migration, full hardware Evergreen, MDM Migration, Exchange Cloud Migration, ITSM Replacement, Banking System Conversion, COVID Emergency Remote workforce, MS Teams Migration, Telus Network Migration• Collaborate with Application and Security teams to ensure on premise infrastructure is maintained and secured.• Manage Migration of core infrastructure to cloud (Azure)• Build business cases and supporting budgets in alignment with the Credit Union’s Strategic Roadmap Show less

• 

  Red Deer Polytechnic

  Dec 2021 - now

  • Director, IT Operations and Development

    May 2024 - now

  • IT Operations and Development Manager

    Dec 2021 - Jun 2024