Roy Rizkallah

Experience

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  Printania Palace Lebanon

  Aug 2003 - Aug 2003

  Front Desk Agent Trainee

  Multi-functional front desk agent ( booking and allocating rooms, guest check in, guest check out, cashier, operator, night auditor )Tour of the house for the guests.

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  Grand Hills Village

  Aug 2005 - Sept 2005

  Waiter
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  Shakespeare and Co.

  Jun 2007 - Feb 2009

  Head waiter (outlet in charge)

  Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.Resolve customer complaints about food quality or service,Service recoveries over complaintsDirect cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.Monitor actions of staff and customers to ensure that health and safety standards are met.Monitor bookings and according to it planning for the staff shifts and working hours ( controlling the salaries and wages and reducing overtime )Checking quality of deliveries of fresh food and baked goods.Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.Arrange for maintenance and repair of equipment and other services.Total receipts of the cash sales , deposit in the bank at the end of each day.Training the staff for new food items and higher level of service.Schedule work hours for servers and kitchen staff.Monitor food preparation and methods.Assist the outside catering manager with private events . عرض أقل

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  Chopsticks

  Apr 2009 - Nov 2009

  Assistant Restaurant Manager

  Responsible for all staffs in the restaurant ( cooks, waiters, telephone operators, delivery drivers, cleaners, dispatchers...)Monitoring all hygiene standards and making sure that HACCP system is met in all over the production areas , service and delivery.Always seeking to exceed the guest expectations and minimizing all kinds of guests complainsMonitoring supplies ordering and forecastingService recoveries over complaints.Effective rostering according to the level of business عرض أقل

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  Kempinski Hotels

  Feb 2010 - Sept 2013

  F&B Supervisor

  Assist the Food & Beverage Manager in day to day operationsConduction of monthly training plans and training reportsStaff performance monitoring and appraisalPlan, organize and full operational supervision in BanquetsPromote, up-sell, reach and exceed monthly forecasted budgetsIntroduce innovative concepts in order to gain competitive advantagesEffective & productive people managementRoster planningService recoveries over complaintsIncrease guest satisfaction and major role in achieving guest loyalty; public relationsIn charge of top VIPs عرض أقل

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  DoubleTree by Hilton

  Mar 2014 - Aug 2014

  Restaurant Manager

  PRE OPENING TEAM

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  FLOOKA

  Sept 2014 - Oct 2016

  Restaurant Manager

  Mediterranean seafood Restaurant

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  The Arabian Gourmet ( Waterlemon Restaurant & Cafe )

  Nov 2016 - Jun 2018

  Restaurant Manager
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  Alshaya Group

  Jan 2018 - Dec 2022

  General Manager Operations
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  Business consultancy

  Dec 2022 - now

  Operations Manager