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Kevin D 'Costa

Kevin D 'Costa

Customer Relationship Manager

Followers of Kevin D 'Costa884 followers
location of Kevin D 'CostaBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Team management
    Financial risk
    Management
    Crm
    Mis
    Analytics
    Business analysis
    Cross selling
    Management consulting
    Analysis
    Customer relationship management
    Insurance
    Market research
    Vendor management
    Business process improvement
    Project management
    Business development
    Business intelligence
    Leadership
    Strategic planning
    Business strategy
    Requirements analysis

  • About me

    Seasoned and result-oriented Engagement Manager with over 14 years of progressive experience in global markets as part of Project management, IT and Analytics. Specialties: Management Consulting - Healthcare Industry,Consumer Packaged Goods and Banking Industry. Skilled in client management, team management, business anlaysis and process management. Extensive experience of stakeholder management across North America and Europe with emphasis on building competence as well as developing strong teams to work across different functions. Initiated and led various company-wide knowledge-sharing and process improvement sessions. Drive / supported across RFI/RFPs and client facing deliverables. Worked on various projects which required detailed business process mapping and stakeholder’s analysis across diversified process areas. Identified new opportunities (market research)/tapped into profitable business opportunities across various verticals. ITIL , Six Sigma and Green Belt certified

  • Education

    • ISM

      -

    • KLS IMER

      2003 - 2005
      MBA Marketing and Finance

  • Experience

    • Citifinancial

      Apr 2005 - Dec 2006
      Customer Relationship Manager

    • Genpact

      Jan 2007 - Dec 2012
      Assistant Manager

    • IQVIA

      Jan 2013 - now
      Engagement Manager

  • Licenses & Certifications

    • Green Belt Certification

    • ITIL

    • Six Sigma

    • Designing and Implementing AI Agents

      Data Society
      Oct 2025
      View certificate certificate

    • Career Essentials in Generative AI by Microsoft and LinkedIn

      Microsoft
      May 2025
      View certificate certificate

  • Honors & Awards

    • Awarded to Kevin D 'Costa
      Ratna Puraskara for Outstanding Achievement in a Delivery Role IQVIA Feb 2018 Ratna Puraskara for outstanding achievement - Won the award for excellence in managing a 120+ member team in meeting all SLAs and client requests for different engagements across 4 locations
    • Awarded to Kevin D 'Costa
      Utkarsha Ratna Puraskara for Outstanding Achievement IQVIA Feb 2017 Award for excellence for managing delivery operations for a 35 member team . High SSAT score , Excellent metrics with emphasis on Lean / Kaizen and overall team management were the main contributors for this award