Elena Badea

Experience

• 

  ING

  May 2006 - Jun 2018

  - Responsible to initiate , develop and maintain profitable business relationships and to ensure excellent client services- Conduct negotiations aimed and setting up deals and credit facilities- Ensure an efficient cross-selling of the products offer by ING Bank- Responsible for preparation of the credit applications for business customers, including financial analysis, evaluation of business risk- Maintain liaison with Leading and Risk Management- Responsible to follow up the ING Office plan and target and complete all the objectives Show less

  • Team Leader

    May 2011 - Jun 2018

  • Business Relationship Manager - ING Office

    Mar 2008 - May 2011

  • Customer Relationship Officer - ING Office

    May 2006 - Mar 2008
• 

  Oracle

  Jul 2018 - now

  Responsible for ensuring the successful delivery of IT services to Strategic Customer. This involves overseeing the entire service delivery process, from implementation to monitoring and continuous improvement.Serve as Oracle's Support and services Lead to customer and provide business process, application functionality, technology and expertise by delivering a combination of technical consulting and project management skills.Managing customers escalations, oversee the resolution of incidents and problems that arise during service delivery. This includes coordinating with technical teams, tracking progress, and ensuring timely resolution to minimize impact on clients.Able to identify the opportunities for process improvement and share best practices, analyze service delivery metrics, gather feedback from clients and team members, and implement changes to enhance service quality and efficiency. Show less Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client. Work with medium sized clients to develop long term partnership with clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations.The Cloud Customer Success Assurance Escalation Manager is responsible for handling sensitive customer escalations by combining business, technical and cloud acumen. In this role, I work with enterprise customers to realize the value of cloud with Oracle Public Cloud.Responsabilities:*Act as the primary interface for internal escalation management Partner with the Oracle Ecosystem (Customer Success Managers, Product Management, Support, Cloud Operations as well as Sales Operations) to manage service requests in real time by collecting, prioritizing and working towards solving customers’ requests.*Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification. *Take charge of resolving escalations and issues and escalate internally when needed. *Improve the customer experience and drive service request initiatives that increase customers’ likelihood of cloud adoption. *Build relationships with Product Development, Support, Cloud Operations that allow you to quickly solve complex issues. *Create and share best practices/ feedback to Customer Success Managers *Maintain and own the customer communication all throughout the resolution of the Escalation Show less

  • Senior Service Delivery Manager

    Apr 2020 - now

  • Senior Escalation Manager-Assurance team

    Jul 2018 - Mar 2020