Nusrat Sarmin

Experience

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  Sea pearl Beach Resort and Spa Ltd.

  Jan 2010 - Jan 2011

  Senior executive, Customer Service

  Accountable for marketing and sales of “vacation sharing” which was the pioneer concept in Bangladesh.• Contributed with highest number sales while promoting this unconventional concept.• Led the team while attending public events

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  Khulna University

  Jan 2011 - Jun 2011

  Teacher

  • Selected to teach English language as onboarding course for Math and Electric Engineering department during my master’s session.• Successfully completed 2 courses each consists of 60+ students.

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  Grameenphone Ltd

  Dec 2011 - Mar 2020

  Accountable to ensure company safety compliance in line with relevant country law, international standard and adheres to Telenor group guideline while implementing occupational health and safety policy and procedure, relevant training and auditing. • Led the ISO:45001 implementation project that includes analyzing the law and guideline, formulating policy, ensuring management commitment and awareness among employees. • Designed and Implemented process for workers awareness and compliance of the safety guideline. Show less Challenged with managing GP people council (GPPC) through excellent interpersonal relationship and competency development that also includes involvement in company culture, employee engagement and government stakeholder management. Design, Evaluate, Implement and Review HR manuals, Establish and Maintain a coherent People Policy framework for Grameenphone and act as the focal point for People policy issues and ensure policy advocacy & communication through development, research and aligning policies with local laws.• Established a comprehensiblepeople policy framework that also includes “Recruitment, compensation and benefit policies” for GP Top management and “diversity policy” Board members.• Played a key role in Organizational Change Management of around 2000 employee-based call center transformation journey from own center to third party model.• Managed GP people council (GPPC) since the formation of this first ever employee platform in Bangladesh Telecom Industry which covers leading neutral and acceptable election within the complex environment, amending GPPC Terms of Reference with their consent, Regular negotiation regarding critical issues. Gradually this platform emerged as one of the most persuasive employee engagement platforms even within Telenor BUs.• Designed and implemented competency framework focused on IR for all relevant levels in the organization including GP top management. • Acted as an active member of “Living our Values” workshop which was a 9 months program and arranged for 2800 permanent employees of GP to achieve positive cultural shift and greater employee engagement; ultimately contributed to achieve highest employee engagement score in 2014 by 10 points raise. Show less

  • Specialist- Business Partner

    Oct 2019 - Mar 2020

  • Safety Specialist

    Nov 2018 - Mar 2020

  • IR Specialist_ Industrial Relation

    Dec 2013 - Nov 2018

  • Executive- Customer Service Representative

    Dec 2011 - Dec 2013
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  ZUNOKS Consulting

  Jan 2020 - Jan 2020

  HR Analyst
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  Walmart Canada

  Nov 2022 - now

  • Personnel Manager

    May 2024 - now

  • Customer Service Manager

    Nov 2022 - May 2024
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  Interior Community Services

  Oct 2024 - now

  Human Resources Coordinator