Russell Halderman

Experience

• 

  Ericsson

  Aug 1988 - Dec 2007

  As an individual contributor, in an international organization, I managed product sales staff, account managers, business development and delivery teams in the creation of winning sales strategies and proposals. Using my skills as an effective facilitator, I positively challenged these teams to focus its efforts in developing and implementing effective, issue-driven sales strategies for wireless, wireline and cable operators along with government, media and internet customers in USA and Canada, including: AT&T, T-Mobile, Verizon, Sprint, MCI, Cox, Comcast, Globalstar, Terrestar, Turner, Google, Boeing, DoD and Rogers AT&T in Canada. • Awarded Presidential Eagle Award for 21% growth in profitability.• Achieved Bid Response Quality KPI of 53% (team average 40%) – based on surveys of account management and sales teams.• Increased team productivity through a focused effort to develop proposal library. Show less In this role, I was a member of Ericsson’s Key Account team, focused on its #1 customer, Cingular (AT&T). This customer was key to Ericsson’s wireless sales success in North America and required a focused and consistent diligence to ensure continuous customer satsifaction. I worked very closely with this account team’s sales and operations steering groups, product sales, customer support operations and project managers while also managing C-Level relationships with the customer’s corporate network operations and VP/Director-Level relationships with Cingular NE, SE and Gulf States regions. I grew sales 50% while forecasting, budgeting, and directing services sales activities and sales support resources towards national and regional sales targets.• Won 100 MUSD: Largest customer support contract in Ericsson history.• Won 27 MUSD: Network equipment & engineering installation contract.• Won 18 MUSD: RF and Network design, engineering & optimization contract.• Won 8 MUSD: Radio test equipment contract. Show less In this role, I joined a newly formed services portfolio management team as its first customer support/maintenance services portfolio manager. My immediate challenge was the commercialization of services that where normally included in the purchase of the product. I overcame this challenge by developing and promoting support/maintenance services to our customers, in close cooperation with sales and delivery teams. After achieving this success, I was assigned special projects to help coordinate business development and sales support to Latin American accounts, as well as promote the development and commercialization of new types of services such as systems integration and managed operations/services.• Grew sales 40% in North America.• Grew sales 25% in Latin America. Show less After completing the initial development and deployment of Ericsson’s Global Problem Management System (GPMS), while at the GRC, I accepted the role as product manager for this system, joining an established customer support tools IT group in Sweden. I was immediately challenged with managing customer requirements, IT software supplier relationships, product development teams/budgets and operations teams across the world. I traveled extensively and in coordination with all these stakeholders developed product releases and operational processes that achieved zero down-time due to product defects. Show less Building on my success as a technical trainer/SME for software troubleshooting, I joined the fast-paced, high-pressure environment of Ericsson’s North America Technical Assistance Center (TAC). I rose to the challenge and provided emergency, maintenance, retrofit and technical support services to wireless and wireline telecom operators in North America. As my expertise grew, I was assigned to work in design centers in other countries to troubleshoot and develop solutions for product defects. Within a few years, I was recognized for my ability to lead technical solutions teams and was assigned to Ericsson’s Global Response Center (GRC) where I provided support to over 35 countries, while simultaneously acting as project manager to lead the development and global implementation of IT, processes and procedures for deployment and operation of the telecom industry’s first follow-the-sun support service. This included working with internal and external suppliers, coordination with local and global support organizations, as well as managing software development teams and IT experts. Show less

  • Proposal Manager

    Jan 2003 - Dec 2007

  • Services Solutions and Sales Manager

    Jan 2001 - Dec 2002

  • Support/Maintenance Services Portfolio Manager

    Jan 1999 - Dec 2000

  • Global Support System Product Manager

    Jan 1997 - Dec 1998

  • Master-Level Support Engineer

    Jan 1993 - Dec 1996

  • Senior Technical Training Engineer

    Aug 1988 - Dec 1992
• 

  Halderman Enterprises

  Dec 2007 - Dec 2016

  Owner and CEO

  In partnership with my spouse (COO/CFO), we create entrepreneurial businesses including an internet specialty-foods store, telecom business consulting service and science fiction publishing.

• 

  Huawei

  Feb 2009 - Jan 2013

  Managed services solutions portfolio and teams in USA and Canada, including 7 direct reports and local service solution offices for wireless, optical and cable operator customers in US and Canada. • Achieved average of 62% CAGR in services sales.• Improved pre-sales productivity by 200+% through the development of tools for pricing and templates to streamline proposal and contract development.• Doubled North American services solutions sales capability by recruiting, training and mentoring 5 direct reports and personnel for the East Sales Region, Canadian, US Cable operator, and Enterprise service solution offices.• Established services sales processes and services marketing function for North America, resulting in large improvements in profitability and doubling the number of sales leads.• Developed and maintained close customer relationships as well as with Huawei Product Sales, Technical Sales and Product Marketing teams.• Worked extensively with HQ in China to adapt global services portfolio to North American requirements and to develop a customer issue-driven sales process.• Led the development of third-party supplier agreements for multi-technology (non-Huawei equipment) service offerings. Show less Developed and negotiated professional services offerings (EF&I, Design, Maintenance and Managed Services) for wireless, wireline and cable operators, coordinating with account, technical and other internal teams in Huawei. Established close relationships with operators to determine professional services needs, negotiate final sales contracts and maintain revenue stream from contract.• Awarded twice for securing breakthrough contracts with Tier 3 operators.• Promoted to regional manager for services solutions and marketing in USA and Canada. Show less

  • Regional Manager of Services Solutions & Marketing Department

    Feb 2010 - Jan 2013

  • Services Solution Manager

    Feb 2009 - Feb 2010
• 

  GTL Americas

  Aug 2013 - Dec 2016

  Managed the US, Canadian and Caribbean sales & marketing efforts of an industry leading wireless professional services company. Customers include carriers, tower companies and telecom OEMs Ericsson, Nokia, ALU and Huawei.• Redeveloped and marketed Brand and Portfolio to match company strengths to market needs resulting in the establishment of new customer channels (Crown, American Tower, Huawei, US and Canadian Tier 3 operators & Ericsson Caribbean) and a sales funnel of over 50M USD.• Expanded key customer business with Ericsson USA and Videotron Canada.• Established & managed reseller relationships with telecom professional services and technology suppliers in USA and Canada.• Recruited, trained and managed sales & marketing team of 4 people.• Generated over over 10 MUSD in sales. Show less

  • Consultant

    Dec 2015 - Dec 2016

  • Director of Sales and Marketing

    Aug 2013 - Dec 2015
• 

  Halderman Creations

  Jan 2016 - now

  Sci-fi and Fantasy Writer

  Russell Halderman is a fiction writer. Originally an engineer by trade and with a lifetime of passion for reading and storytelling, he blossoms as an author of sci-fi and fantasy. Russell is blazing a trail of new stories for a new generation of readers and fans of the genre’s past and present.Subscribe to email list: www.RHalderman.com.Connect on FaceBook: www.facebook.com/RHalderman1967Connect via Twitter: @R_HaldermanPublications and Projects:Escape from the Emerald A.I. - (eBook) prologue for the Galactic Pact Series of stories, providing a glimpse of much more to come. The Maker's Stone - (in development) The first novel in the Galactic Pact Series that explores the fate of Mark Keeley and the Neman family introduced in the short story—Escape from the Emerald A.I..The Keepers - (in development) Origin story of the Galactic Pact Principles Show less

• 

  DTEL Engineering & Consultants, Inc.

  Feb 2017 - May 2018

  Senior Manager of Services

  Organized and managed cellular tower construction operations and provided business development support to grow the telecom construction business.• Developed operational processes to manage crews.• Trained and managed back office support personnel.• Standardized project and financial management systems.• Implemented multiple systems to manage construction operations including crew certifications, asset management, construction practices and safety.