Carlo R.

Experience

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  VXI Global Solutions

  Sept 2015 - Mar 2018

  Technical Support Specialist (Comcast)

  In my role at VXI Global Solutions, I provided technical support to Comcast customers, resolving issues with modems, routers, and set-top boxes. I assisted with billing inquiries and service upgrades, ensuring a positive customer experience. My achievements include efficiently diagnosing and resolving technical problems, leading to improved customer satisfaction.

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  Convergys

  Apr 2018 - Apr 2020

  Account Executive (SunTrust Bank/Truist)

  In my role as an Account Executive at SunTrust Bank, I provided top-notch customer support by assisting clients with account management, transactions, and product information. Handling inbound calls from potential and existing clients, I resolved issues related to digital banking, credit cards, and loans to ensure a seamless banking experience.

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  Accenture

  Aug 2020 - now

  Executive Support Officer

  In my role as an Executive Support Officer at Accenture, I streamlined executive operations by managing calendars, coordinating travel arrangements, and preparing detailed itineraries. I also played a key role in financial reporting by tracking expenses and budgets accurately. • Organized meetings and agendas efficiently to ensure seamless operations.