Janaya Scott

Experience

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  Zip Mailing Services

  Sept 2010 - Sept 2015

  Floor Operator/Assistant Manager

  - Conducted thorough troubleshooting of mail processing equipment to ensure uninterrupted workflow and timely delivery of client materials- Diagnosed and resolved technical issues related to sorting machines, addressing printers, and automated packaging systems, reducing downtime by 20%- Implemented preventive maintenance schedules to proactively address potential equipment failures, resulting in increased operational efficiency

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  America's Best Contacts & Eyeglasses

  Sept 2015 - Apr 2022

  Assistant Manager/Optician

  - Managed a team of up to 10 employees, volunteers, and community service personnel, implementing a security procedure to ensure employees comply with established security, sales, and record keeping practices- Fostered a collaborative and team-oriented work environment by coordinating daily workflow, delegating tasks, and providing guidance and support to team members- Developed the daily operations for several retail stores to ensure stores had everything required to run efficiently, while monitoring sales levels and implementing controls to determine product volume adjustments, replenishments, and allocations- Implemented innovative solutions to streamline production processes and improve efficiency, resulting in a 25% reduction in turnaround time for eyeglass orders- Demonstrated strong team-oriented skills by facilitating effective communication and cooperation among team members, fostering a collaborative work environment conducive to innovation and problem-solving Show less

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  CarMax

  Apr 2022 - now

  Customer Service Operator

  - Utilized proficiency in Windows 10 operating system to navigate service databases, update customer records, and generate service reports, ensuring accurate documentation and compliance with dealership standards- Applied problem-solving and analytical abilities to identify root causes of vehicle malfunctions, develop effective repair strategies, and communicate solutions to customers in a clear and concise manner- Collaborated with sales, finance, and service departments to streamline business processes, improve cross-departmental communication, and optimize workflow efficiency, contributing to overall dealership success- Facilitated troubleshooting of technical issues related to office equipment, software applications, and communication systems, coordinating with IT support to implement timely resolutions and minimize downtime- Demonstrated strong problem-solving and analytical abilities in resolving billing discrepancies, processing financial transactions, and reconciling accounts receivable/payable, resulting in improved financial accuracy and compliance Show less