Trish Costelloe

Experience

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  AIB

  Jan 2005 - Sept 2014

  Manager of Test for Digital Banking and all associated channels with responsibility for large programmes of change, test managers and their associated teams across the landscape of Mobile, ATM, Kiosk and Internet Business banking hardware and software. Owner of a centralised test automation function and a centralised Performance test function. The test management of several enterprise programmes of change with virtual teams across three differing geographical locations to reinvent and rewrite the entire Home Mortgage workflow system. -Transformed the test function within AIB across all phases of test by re-defining industry standard test processes, frameworks and methodologies, selecting and implementing all associated supporting toolsets, developing and delivering a comprehensive training programme to all impacted teams to set up an Enterprise Test Centre of Expertise comprising of 180 team members across differing geographical locations including an off shore team of 60. The Formation and Management of a Centralised Technical Test Team providing Test Automation and Performance Testing services to the Enterprise Management of a team of Business Analysts and Developers providing Enterprise Business Intelligence Solutions to Key Business Functions.

  • Senior Test Manager for AIB Digital Channels

    Jan 2012 - Sept 2014

  • Enterprise Programme Test Manager AIB Home Mortgages Transformation Project

    Jul 2010 - Dec 2011

  • Transformation Manager - AIB Test Centre of Expertise

    Jun 2009 - Jun 2010

  • Technical Test Manager

    Mar 2006 - May 2009

  • Business Analyst - Business Solutions

    Jan 2005 - Mar 2006
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  Rockall Technologies

  Oct 2014 - Jan 2017

  Ownership of companywide Quality Assurance activities which includes a Centralised Technical Testing service, Information Security / Compliance function and ownership of the companies DevOps function. Definition and Ownership of companywide test activities with responsibility for transforming an immature, non-standard test function to a best in breed testing service capable of supporting the ambitious scale of growth and strategic direction of this medium enterprise.

  • Head of Quality Assurance

    Jan 2016 - Jan 2017

  • Senior Manager of Testing

    Oct 2014 - Dec 2015
• 

  Oneview Healthcare

  Feb 2017 - Feb 2020

  Responsible for overall Quality Operations and Technical Solutions for Hardware and Software within the technology division which included responsibility for all aspects of end to end Quality across the software delivery life cycle. Responsibility for the Global Technical Support function with teams in the US, Dublin and Australia supporting customers 24/7, 365 days a year. Responsibility for the Technical Solutions function comprising of customer facing teams in the US and Australia who define, configure and implement the onsite solution for all new and existing customers globally. Show less

  • Director of Quality Operations and Technical Solutions

    Aug 2018 - Feb 2020

  • Head Of Quality

    Feb 2017 - Aug 2018
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  Self-employed

  Feb 2020 - Sept 2020

  Project Manager

  Managed an extensive home renovation project involving the co-ordination of all structural works, procurement of materials, onsite delivery co-ordination, management of all associated trades, budgets and on-site communications to deliver within budget during a very challenging time frame given the impact of Covid-19 lock down and new social distancing restrictions.

• 

  Bank of Ireland

  Mar 2021 - Dec 2022

  Head of Service Retail Ireland

  Member of the Technology Leadership team accountable for the delivery of the IT portfolio of technology services for Retail Ireland which includes the Branch Network, Contact Centres, Digital Channels, New Ireland Assurance Company, the Mortgage Bank and Wealth Management offerings.Ownership of all associated end to end IT services on behalf of technology, representing these services within the business and supporting the business strategy and agenda to deliver to customers

• 

  Retail inMotion

  Dec 2022 - now

  Chief Customer Officer

  Member of the Executive Leadership Team with responsibility for the Customer relationships across Retail inMotion airline customers globally.Management of a global team of customer success managers, customer success operations, solution consultants and the global service desk function supporting airlines 24x7x365