Mina Gad

Experience

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  The Arab Contractors

  Jul 2006 - Aug 2006

  Work Experience

  Work ExperienceExtensive training for six weeks in their Information Technology Department, the main fields of training as below:  Programming (SQL and Oracle) Hardware troubleshooting Networking (Design and Operating “Basic Level”

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  Coptic Hope Centre

  Sept 2008 - Feb 2009

  Missionary

   Missionary Organising Conferences Mission Labour Manager Orphans Programme Educational (hygiene and other)

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  Mobinil Contact Services

  Jun 2009 - Feb 2010

  Customer Service

   Receiving clients' inquiries / complaints, solving what we can handle and forwarding the rest to the Team leader or the relevant department Presenting new offers to calling clients and helping them choose the offer that suits them most Providing information about Mobinil shops Working with various programs: Siebel, Ferma, BSCS and Vantive A commitment to teamwork and Shift work 24/7

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  Cairo National Automotive (CNA) - Mercedes Benz

  Apr 2010 - Jan 2011

  Customer Service Specialist

   Independent welcoming and addressing of all customers and visitors. Support in the provision of advice, the sale of accessories, complex problem solving. Compilation of relevant workshop orders, selection of customers to be called, and extraction of vehicle data. Compilation and forwarding of data of repeat visit customers, Warranty and Goodwill customers, and customers with escalated complaints to the corresponding service Follow-up department. Immediate introduction of problem solution management in the case of complaints. Knowledge in Mercedes-Benz-specific workshop systems and processes Representation of the operation on the telephone by accepting, conducting and, if necessary, forwarding telephone calls Show less

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  National Bank of Egypt (NBE)

  Mar 2012 - Apr 2016

  Application developing programmer(Banker A)

  Application developing programmer Data Cleansing Reports Product Creation and Maintenance on FlexCube. Building MIS Reports from FLEXCUBE Database using OBIEE. Building business scenarios, Test scenarios and test cases to be used in the UAT (user acceptance test). Build Interface Programs between FlexCube and Legacy Systems to handle the following.- Disbursement Interface .- Payment Interface .- Gas Interface Booking.- Gas Interface Payment.- Gas Interface Payoff Calculation . Show less

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  Bank Audi - Egypt

  Apr 2016 - Jun 2022

  Acting Manager

   Data Cleansing Reports. Design mapping for data ware house ETL Building MIS Reports from IFRMS using OBIEE and BI Publisher and QlikView. Building MIS Reports from mobile app. Building Reports for Finance (Budgeting -Reporting -Top Management). Building Packages for all Line of Business (Branches-corporate-GTS … etc.). Taking Care of Score Card of the Branches RMs, sales and branch managers.  Building business scenarios, Test scenarios and test cases to be used in the UAT (user acceptance test) for Datawarehouse (IFRMS). Building Automatic Reconciliation for the migration between old core banking (Bank mate) and New core banking (Flexcube). Building Automatic Daily Reconciliation for the Finance Department. Support BASAL Group in the migration for the new core banking and Datawarehouse. Show less