Siddharth Thombre

Experience

• 

  Epicenter

  Feb 2020 - Apr 2023

  Desktop Support Engineer

  - Provided technical support for desktops, laptops, printers, and other peripherals.- Installed, configured, and maintained operating systems and software applications.- Troubleshooted hardware and software issues and performed repairs or replacements as needed.- Managed user accounts, permissions, and access rights.- Conducted user training sessions and provided documentation for self-help solutions.- Responded to and resolved help desk tickets within defined SLA timeframes.- Implemented and maintained antivirus and security solutions.- Assisted with IT asset management and inventory control. Show less

• 

  Wipro

  Apr 2023 - Oct 2023

  System Engineer

  - Provided second-level technical support for systems, networks, and infrastructure.- Resolved escalated technical issues and performed root cause analysis.- Implemented and maintained systems, including servers, storage, and networking equipment.- Managed Active Directory, user accounts, and group policies.- Monitored system performance and implemented optimizations to improve efficiency.- Conducted regular system backups and disaster recovery planning.- Collaborated with cross-functional teams.- Provided training and support to junior team members. Show less