Mohammad Imran Bismillah Ansari

Experience

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  Allied Digital Services Limited

  Jun 2008 - Sept 2010

  Customer Support Engineer (Onsite Engineer for RAYMOND LTD, Thane Mumbai)
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  Unique Consultants & Educational System

  Nov 2010 - Jan 2012

  Information Technology Engineer
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  International Solution Company

  Mar 2012 - Dec 2014

  Information Technology Support Engineer

  • Managed LAN/WAN projects, overseeing installation, configuration, and maintenance to ensure robust network performance.• Administered VMware ESXI and vSphere Client, enhancing server virtualization and efficiency.• Implemented and managed security solutions including Forefront TMG and Kaspersky Antivirus, strengthening network and data security.• Oversaw the configuration and management of network storage and domain servers, ensuring data integrity and accessibility.• Maintained hardware and software inventory, facilitating efficient asset management and procurement. Show less

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  Reecomps Teleservices Pvt. Ltd.

  Jun 2015 - Jan 2016

  L1 Field Engineer

  • Maintained P2P and P2MP services for Airtel, ensuring optimal internet service quality and customer satisfaction.• Conducted site surveys for new customers, generating detailed reports to support service expansion efforts.• Configured and maintained Radwin and Primatel devices, ensuring high performance and reliability of wireless services.

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  AL NAMAS CORPORATION

  Mar 2016 - Feb 2021

  IT Support Engineer

  • Led the installation, configuration, and maintenance of hardware, operating systems, and applications, ensuring system reliability and performance.• Diagnosed and resolved hardware and software issues, reducing downtime and maintaining operational efficiency.• Developed procedural documentation and reports, improving the troubleshooting process and knowledge sharing.• Managed multiple cases simultaneously, prioritizing tasks to maintain continuous progress on projects and support issues.• Ensured compliance with electrical safety standards for computer equipment, enhancing workplace safety. Show less

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  Coforge

  Mar 2022 - now

  Service Desk Analyst

  • Administers IT support services via ticketing systems, calls, and emails, ensuring adherence to service level agreements and enhancing end-user satisfaction.• Acts as a local escalation point for prioritizing and resolving quality issues, streamlining the resolution process.• Manages IT assets and vendor relations for warranty and service support, maintaining an up-to-date inventory system.• Implements new technology rollouts, including training and documentation for end-users, facilitating smooth adoption and minimizing operational disruptions.• Leverages tools such as ServiceNow, Zoom, and Microsoft Teams to support remote work and collaboration.• Coordinates with IT teams to address infrastructure challenges, implementing changes to improve service delivery. Show less