Lorie Massenburg

Experience

• 

  City of Charlotte/Office of the City Clerk

  Jan 2007 - Mar 2017

  Worked closely with the City Clerk’s Office to ensure quality and professional services. As the Customer Service Clerk, the core approach is to assist internal and external-customers with services consistent with departmental guidelines and serves as the main person for the City Clerk. Responsible for the following:Processed the agenda prior to all City Council meetings; process all ordinances, resolutions, and RCAs following City Council meetings. Create, monitor, and distribute the Speakers’ List for City Council meetings. Received and process Zoning Protest Petitions and other legal documents; receive and file community meeting reports. Serve as file clerk for the department; maintain a variety of records and files which can be accessed immediately when needed. Order supplies and materials for the office. Provide support for Citizen’s Review Board hearings and meetings. Complete minutes for the Citizen’s Review Board. Process all mail in and outgoing mail. Maintain the Council Attendance Report. Complete reports on speakers that address Council following each Council meeting. Ensure accurate, appropriate and timely payment of bills or contract installments and departmental expenditures by using Munis. Assist the Clerk and Deputy Clerk on special projects as needed. Show less Prepare correspondence; proofread documents, answer or refer inquires and complaints to appropriate personnel. Maintain files electronically for MOUs, Leases and Contracts. Participate regularly in scheduled staff meetings. Read incoming correspondence and initiate response on behalf of Facility Manager in his absence. Process all internal and external invoices for department. Help prepare departmental budget for the upcoming fiscal year. Facilitate verbal and written communication among internal business customers or other city Key Business Units as well as external customers. Review P-Card reports submitted for manager’s approval for accuracy and compliance with the City of Charlotte mandated policies and procedures Show less

  • Office Assistant V

    Mar 2012 - Mar 2017

  • Office Assistant IV

    Jan 2007 - Mar 2012
• 

  City of Charlotte - CATS Facilities Management

  Mar 2017 - now

  Administrative Officer 1

  Read incoming correspondence and initiate response on behalf of Facility Manager in his absence. Process all internal and external invoices for department using Munis Software. Help prepare departmental budget and capital assets for the upcoming fiscal year. Facilitate verbal and written communication among internal business customers or other City Key Business Units as well as external customers. Respond to Customer Service Reports initiated on behalf of City of Charlotte citizens and document them in Cityworks database. Review P-Card reports submitted for manager’s approval for accuracy and compliance with the City of Charlotte mandated policies and procedures. Organize and process travel arrangements. Order departmental supplies. Show less