Duane Aliah

Experience

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  Societe Generale

  Jan 1997 - Jan 2001

  V.P. Global Intranet/Internet

  * Responsible for setting guidelines for local offices, as well as direct accountability for global projects.* Managed a staff of 35 across three continents, with a $8MM capital budget.* Led Americas NT-based Infrastructure, supervised a team of 25, and controlled a $5MM capital budget, reducing project costs by 30%.* Responsible for all Americas NT Server related issues as well as managing SMS and Exchange groups, made up of a staff of 8 engineers and 12 support personnel.

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  Independant Consultant

  Jan 2001 - Feb 2003

  Consultant

  Provided strategic planning and project management services for a wide range of businesses including, Vivendi Universal, NIH National Institute of Health, Tecnocare Medical Supply, and the Audubon Society.

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  Julien J Studley Inc

  Feb 2003 - May 2006

  Director of I.T.

  * Directed nationwide systems operations, boosted system reliability by 15%, managed a 16-member team and a $4MM combined budget.* Spearheaded updating system procedures and documentation, streamlining processes by 20%.* Implemented a new internal accounting and workflow application.* Implemented rigorous vendor management protocols, saving $150,000 compared to the previous year.

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  ACS - Associated Computer Systems

  May 2006 - Jan 2009

  S.V.P. Infrastructure

  * Oversaw global systems operations, emphasized shared infrastructure, ensured compliance with SAS70, SOX, and client obligations.* Managed 70 employees and a $40MM budget.* Reduced SLA payments by 93%, from $600K in 2006 to under $40K in 2007, eliminating them in 2008.* Implemented cluster-based replication, reducing system recovery to 3 minutes, bolstering Disaster Recovery (D.R.) and Business Continuity (B.C.) planning.* Grew offshore team from non-existence to 30% in two years, targeting 45% by 2010.* Engineered an automated system handling 20,000 monthly file transmissions, evolving into a self sustaining Profit and Loss (P&L) entity.* Pioneered a comprehensive "encrypt everything" policy, saving an estimated $2MM in penalties and fees Show less

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  DOOR3

  Jan 2009 - Jan 2010

  Consultant

  Provided senior consulting services to various clients including, Fresh Direct, Time Warner, Elizabeth Arden, Community Preservation Corporation. * Strategic risk review of High Availability and Disaster Recovery readiness for e-commerce company.* Architected migration from Google Apps to Exchange and SharePoint for e-commerce company.* Migrated server and network support from in-house to an outsourced agreement with IBM to reduce cost and focus on core competencies.

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  Fresh Direct

  Oct 2010 - Aug 2011

  Senior Director of Core Infrastructure

  Responsible for all Infrastructure across the four areas of business: Web, Plant, Transportation, and Corporate. Upgraded the systems and procedures to enterprise class levels, laying the foundation for the next growth phase. Increased visibility, control, and governance by creating project portfolios and dashboards. Set and committed hard delivery dates to the business, resulting in reduced project costs and increased confidence in IT. * Installed and merged ticketing system with Desktop, SA’s, offshore DBA’s and offshore SA’s with ticket lifecycle management and measurable results.* Early enterprise adopter of Amazon AWS for rapid prototyping, disaster recovery, and improved cost visibility and control.* Instituted regular Disaster Recovery testing, which led to the discovery and remediation of single points of failure. Show less

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  ING

  Jan 2011 - Jul 2023

  * Migrated US IT infrastructure and operations to public/private cloud and global central support on-time, on-budget, and met stringent security and risk requirements. Top strategic global IT priority for ING.* Developed and Implemented solutions for large cross-departmental initiatives that aligned with business goals, and security requirements.* Point for internal and external audits, maintained an excellent Risk Appetite Score, closed all Management Initiated Activities (MIA) and updated operational procedure documents, and all security and compliance requirements. * Led and developed a highly regarded team, with clear goals and growth targets including training plans with a focus on new technologies. Client Services (3 FTE), Database (4 FTE), and Middleware (3 FTE).* Ensured Disaster Recovery Level 7 with automated lossless failover, providing seamless continuous business-integrated service. Show less * Migrated Middleware and Database services to a private cloud service and relocated all Market Data networking circuits to a new connection hub, resulting in a 20% reduction in operating costs, increased network security and complied with evolving global standards.* Collaborated with business and DevOps to improve business operations and core services. Led a team in a company wide Hackathon that automated a regulatory report that pulled from diverse data sources.* Migrated all users to a global standard Windows 11 laptops, with MS Azure build and Office 365.* Installed state-of-the-art Wi-Fi data networks (Aruba) in New York and all North America branches, improving coverage to 100% and performance across the board.* Converted all branches to headless offices (5 in North America, and 2 in South America).* Led team transition to Agile Methodology and represented Infrastructure in the Agile Transition Committee. Show less * Spearheaded the comprehensive migration of all user-facing applications and services (VDI, Email, Fax, Print) to a centrally managed data center, marking the initial step towards an on-premises to cloud transformation.* Ensured uninterrupted functionality of all business applications with the new VDI system, alongside initiating a Risk Control Self-Assessment that identified and mitigated 59 outsourcing risks, resulting in a 25% reduction in potential vulnerabilities.* Added the Database group to my team to ensure end-to-end operational excellence* Designed and implemented work-from-home solution using VDI and Aruba VPN for mobile. This initiative facilitated a 40% increase in remote workforce efficiency and accessibility, and served as the new Business Continuity (B.C.) plan which was critical to continue operations through COVID-19Migrated Brazil's compute services to the United States, using VDI and ESX, clearing a qualified audit and reducing additional audit-identified risks by 30%.* Reduced Brazil staffing by 60%, generating a substantial 2.5-year return on investment (ROI) without impacting service.. Show less * Orchestrated the migration of all Americas branches (800 users) to a VDI solution hosted in New York, preserving the end-user experience, and enabling a consistent remote work environment, and reducing cyber and internal actor risks by 30% and reduced Total Cost of Ownership by 4%.* Established and enforced stringent Key Risk Indicators (KRI) and Key Performance Indicators (KPI) for all infrastructure vendors, ensuring 100% compliance and raising security and performance standards.* Optimized the desktop patching process, achieving 80% patch saturation within 5 days of a code red notification.* Mitigated malware risks by deploying Varonis for detection, and automated triggered actions, proactively responding to ransomware attacks, which led to a 40% reduction in security incidents. Show less

  • V.P., Head of Systems Integration (General Duties)

    Sept 2011 - Jul 2023

  • Product Owner Client Services

    Jan 2020 - Jan 2023

  • System Integration Americas

    Jan 2016 - Jan 2020

  • Systems Integration Americas

    Jan 2011 - Jan 2016
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  Global BioMetal Inc.

  Jan 2024 - now

  Senior VP Operations

  Developing Standard Operational Procedures (SOP) for Global BioMetal Inc. (GBM), a Rhode Island based biotech company that has developed a bacteria-based technology to produce rare earth elements and other valuable metals from electronic waste.

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  DOOR3

  Jan 2024 - now

  Information Technology Consultant

  Leading migration of Pharmacy application to Azure cloud. Working with the application team to design migration plans and coordinating migration with vendors and clients ensuring a seamless transformation to cloud architecture. Defining and scheduling Disaster Recovery Test and Penetration Test to comply with audit requirements.