Karim Attia

Experience

• 

  Electrolux Group

  Jan 2012 - Jan 2013

  Information Technology Operations Engineer

  • Dedicated IT support engineer for one of the company factories.

• 

  Alcatel-Lucent Enterprise

  Jan 2013 - Sept 2013

  Supervision & Maintenance engineer

  • Monitoring and maintaining the HLR node for orange network up and running and act technically on any issue or problem Raised on the Node.

• 

  EGBANK

  Sept 2013 - Mar 2014

  Data Networks & Security engineer

  • Configure & audit core banking network firewall, routers, and switches configuration.• Ensure high network security against threats, vulnerabilities, and back doors.• Created & executed the first internal network audit initiative & recommended configuration best practices to remediate the findings.

• 

  _VOIS

  Mar 2014 - now

  • Conduct comprehensive market research to identify opportunities, trends, and customer needs, leverage insights for product strategy and roadmap development.• Define and articulate the product vision, strategy, and roadmap to align initiatives with business objectives and market demands, mapped with leading and lagging indicators.• Creating and prioritizing a product backlog that aligns with the product vision and goals and continuously refining it based on feedback and changing business needs.• Lead the end-to-end product development lifecycle, collaborating with engineering and design teams to deliver high-quality products on time and within budget.• Build strong relationships with internal & external stakeholders, effectively communicating product vision, progress, and challenges to ensure alignment and support.• Gather and analyze customer feedback through surveys, interviews, and usability testing to iteratively enhance product features and overall customer experience.• Monitor industry developments and competitive landscape to identify threats and opportunities; benchmark products and recommend strategies for maintaining a competitive edge.• Plan and execute successful product launches, developing go-to-market strategies, messaging, and positioning to drive awareness, adoption, and revenue growth.• Define KPIs and metrics to track product performance; analyze data to identify improvement areas and drive data-driven decision-making.• Manages Product budget including resources, licenses, costing, TCO and charging model for business growth & profitability. Show less • Managing the service end to end from operational perspective according to ITIL framework including Incident, Change & problem management.• Support the process community and drive the necessary governance of all relevant processes to achieve business targets.• Preparing & enabling operations team over new products & tools and settle the needed processes.• Driving Continuous service improvement from operational and process perspectives.• Define & maintain a harmonized and standardized service management framework & operating model for all local markets.• Define & Manage service transition process & requirements towards operations teams with all project managers, service delivery managers and stakeholders.• Defining & reporting Key performance indicators for the service. Show less • Responsible about the platforms from the Incident management, change management, Problem Management and User Management perspectives, following the ITIL Framework.• Handling Day to Day Incidents and service requests and ensure ticket resolution within the agreed SLA & OLA.• Defining Root cause analysis and preventive measures via problem tickets.• Ensure achieving the required availability and performance KPI’s of the platform.• Ensure the operational continuity and effective BCP plan.• Vendor Management.• Ensure operational resources efficiency via identifying automation opportunities with valuable ROI. Show less • Responsible about development & Implementation of Vodafone platforms monitoring.• Integration and configuration of different monitoring tools as SIS, BSM, OMI, BPM, UCMDB, RUM, OPS-A and Diagnostics.• Implementation of automation as per operational runbooks for monitoring incidents auto remediation & fix.• Documentation & handover for the developed solutions.• Create & update architecture blueprint & technical operating models.•Performing quality gate measures, through building the quality standard measures of any implementation or onboarding activity. Show less • M-PESA is the leading mobile payment solution in Africa & partially in Europe, with customer base of eight local markets, and it’s the main e-payment solution offered by Vodafone.• Operational support for (M-PESA) following the ITIL framework by managing platform Incidents, service requests, changes & problems.• Development of new payment use cases according to business needs.• Performing Root Cause analysis (RCA) for any reoccurring issues.• Administrating all platform nodes, databases & integrations.•Vendor management. Show less

  • Global Product Manager, Observability & AI Operations

    Mar 2021 - now

  • Service Manager Monitoring & Observability

    Apr 2019 - Mar 2021

  • Information Technology Operations Team Lead

    Mar 2018 - Apr 2019

  • Senior Development Engineer

    Apr 2016 - Mar 2018

  • Senior Fintech engineer

    Mar 2014 - Apr 2016