Nicole Jones - PHR®, SHRM-CP

Experience

• 

  USAA

  Aug 2013 - Jan 2021

  • Provided escalation support and guidance to junior recruiters, resolving complex issues and ensuring adherence to recruitment processes and best practices. Acted as a backup for the people leader, assuming responsibilities in their absence and maintaining continuity of recruitment operations• Managed requisition assignment to recruiters, ensuring equitable distribution of workload and alignment with business priorities and hiring needs• Mentored and coached junior team members, facilitating their professional growth and development in the recruitment field• Train newly aligned recruiters and responsible for recruiter development to include requisition assignment. • Full lifecycle Financial Services recruiting responsibilities for both passive and active talent (Bank, HR, Investments, Insurance, Compliance/Regulatory, Staff/Operations, IT, etc.)• Directed a comprehensive, cross-departmental initiative in collaboration with an external vendor, Legal, and Training departments. The initiative focused on designing and deploying a mandatory, annual online training course for hiring managers, reaching all people-leaders throughout the organization, including the CEO. This effort impacted a workforce exceeding 35,000 employees• Co-founded and sponsored the Talent Acquisition Knowledge Exchange (TAKE) Program, overseeing its development, implementation, and continuous maintenance. This initiative established a peer-to-peer mentorship platform aimed at enhancing the professional development of recruiters Show less • Worked collaboratively with cross-functional teams to cultivate and sustain ongoing relationships and partnerships with hiring leaders, candidate networks, peer collaborators and external vendors• Developed the annual career fair schedule for the Dallas Investments hiring team to ensure alignment with diversity hiring objectives and goals• Outperformed competing search firm by directly sourcing for candidates by leveraging LinkedIn Recruiter and Jobvite sourcing tools. Resulted in cost savings for the Mortgage Fulfilment division in the amount of $184,000 in 2013 • Recognized during the 2013 Jobvite Conference (San Francisco) for being the top USAA user of the sourcing tool.• Co-led the development & implementation of the Recruiting Assistant role that resulted in increased recruiter productivity by repurposing administrative tasks to the Recruiter Assistant role• Obtained SHRM-CP certification in 2017 Show less

  • Lead Recruiter

    Feb 2019 - Jan 2021

  • Senior Human Resources Recruiter

    Aug 2013 - Jan 2019
• 

  Amazon

  Jan 2021 - now

  • Primary point of contact and strategic partner for client groups, in partnership with Sourcing Recruiters and Recruiting Coordinators to ensure efficient candidate talent search and placement• Provide support to a client group consisting of 2,700 individuals, including 49 Senior Executives, 255 Senior Managers, and 1,193 frontline managers• Extend job offers and manage the onboarding process. Analyze recruitment data to identify trends, opportunities and areas for improvement. Prioritize tasks and workflows to meet or exceed Service Level Agreements (SLAs)• Hired an average of 10+ external candidates per month in 2023, totaling 119 external hires. Exceeded diversity requirements by achieving 49% gender diversity and 30% ethnically diverse hires, contributing to a more inclusive and representative workforce• Develop and implemented targeted recruitment strategies to attract diverse talent pools, including partnerships with diversity-focused organizations and outreach initiatives• Spearheaded the development and successful launch of an Interview Shadow Certification Program for a client group spanning the entire organization of 5,000+ employees. Designed training materials, assessment criteria and certification procedures, tailored to meet the unique needs of the organization. Implemented evaluation mechanisms to measure the program's impact and continuously improve its effectiveness. Show less • Partners with a team of Sourcing Recruiters and Recruiting Coordinators focusing in the areas of candidate talent search and placement, process improvement, strategy development while acting in capacity as Client Lead for those supported groups. • Responsible for extending offers, onboarding, setting benchmarks, metrics, and understands how to prioritize to hit all customer Service Level Agreements (SLAs).• Draws on extensive knowledge of Talent Acquisition and functional areas of the business to forge dynamic relationships with business leaders, hiring managers and HR business partners. • Accomplishments * Promoted from Senior Sourcing Recruiter to Client Lead within first 60 days of hire. * Averaging 15+ hires a month while exceeding diversity requirements Show less

  • Recruiting Business Partner

    Dec 2023 - now

  • Senior Client Lead Recruiter

    Jan 2021 - Dec 2023