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Katie Hughes

Katie Hughes

Project Caseworker

Followers of Katie Hughes152 followers
location of Katie HughesLlanddaniel Fab, Wales, United Kingdom

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  • Timeline

  • About me

    Corporate Programme Manager Business Process Transformation

  • Education

    • Leeds metropolitan university

      2004 - 2007
      Bachelor of Arts (B.A.honours) Graphic Art and Design

      Graphic Arts and Design

    • Newport University

      2009 - 2011
      PGCE Further Education

      PGCE Art and Design

  • Experience

    • Denbighshire County Council

      Mar 2011 - Sept 2012
      Project Caseworker

      Caseworker on an EDF funded project working across Denbighshire and in partnership with four North Wales Local Authorities to tackle unemployment, low skills and education.

    • Circles Network

      Sept 2012 - Sept 2013
      Project Manager

    • Isle of Anglesey County Council

      Sept 2013 - now

      Programme Manager for a portfolio of projects that transform business processes to improve customer service and engagement while generating savings and increased productivity within the Authority.Managing front facing customer service team to provide a quality, professional first point of contact service to our customers. Training and developing our experienced Programme and Project Managers within the Authority to work corporately, within allocated resources with an audit trail of documentation, such as risk register, plans and impact assessments in place. Show less

      • Corporate Programme Manager Business Process Transformation

        Nov 2018 - now

      • Test Trace Protect Lead (secondment)

        Sept 2020 - May 2021

      • Corporate Projects Manager

        Sept 2015 - Aug 2020

      • Project Manager - Welfare Reform

        Sept 2013 - Sept 2015

  • Licenses & Certifications

    • PRINCE2® Foundation Certification Training

      QA
      Jan 2014

    • PRINCE2® 2017 Practitioner

      PeopleCert
      Jan 2022

    • Prince2 Practitioner

      QA Ltd
      Jan 2014

  • Honors & Awards

    • Awarded to Katie Hughes
      Project of the year 2017 finalist APM Jul 2017 Finalist for the Project of the year Transformation category for the APM awards in recognition for the Smarter Working Project.
    • Awarded to Katie Hughes
      Best in sector Local Authority Academy Wales May 2017 Winner of the best in section Local Authority award in recognition for the achievements within the Smarter Working Project.
    • Awarded to Katie Hughes
      Public Value Project Management award Academy Wales May 2017 Smarter Working Project team awarded the Public Value award for the Smarter Working Project in recognition for the increase in customer satisfaction by over 36% and generated a saving of capital and revenue by over £1.3 million.