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Grace Carmichael

Grace Carmichael

Technology Advisor

Followers of Grace Carmichael182 followers
location of Grace CarmichaelIndianapolis, Indiana, United States

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  • Timeline

  • About me

    Logistics Operations Engineer @ KNAPP North America | SQL, Oracle Database

  • Education

    • Ivy Tech Community College

      2019 - 2022
      Associate's degree Computer Science

      Expected to complete my Associate's in Cybersecurity in Spring of 2022

  • Experience

    • Verizon Authorized Retailer, TCC

      Apr 2016 - Sept 2020
      Technology Advisor

      I was able to problem solve issues related to customer billing, simple technological and troubleshooting related to cellular devices, tablets, and smartwatches, and showed continuous sales abilities. Able to perform under extreme pressure and tense situations. Completed necessary trainings to ensure top sales techniques and to get best results. Proficient in Microsoft Office.

    • Asurion

      Oct 2020 - Nov 2023
      In-Home Tech Expert

      A typical day consists of 1-6 routes that I ensure are done in a timely manner. I pick up replacement insurance phones and go to each customer's homes to personally activate and transfer data from old device to new device. I have met and exceeded sales goals each month and continue to perform in areas not sales-related. I engage daily in Microsoft Teams, have great time management, and communication and sales techniques.

    • Packsize

      Feb 2022 - Aug 2022
      Resident Service Engineer

    • KNAPP North America

      Dec 2022 - now
      Logistics Operations Engineer

  • Licenses & Certifications