Amjad Itani

Experience

• 

  SAMACO - PORSCHE

  Dec 2011 - Dec 2013

  Customer Service Advisor

  • Receiving customers on arrival at the service center.• Communication with clients about vehicle problems, insurance questions, and warranty issues.• Maintaining positive relationships with clients to ensure repeat and return customers to the service center. • Displaying extensive knowledge about products and services• Ensuring customer vehicle is finished on time as agreed. • Communicating with technicians about vehicle statuses, and ensure that vehicles are ready for a customer on time.• Processing customer payments on car delivery. • Demonstrating extensive knowledge of service department Show less

• 

  Muhammad Yusuf Naghi Automotives

  Dec 2013 - Aug 2015

  Service Reception Supervisor

  • Ensuring that Reception area is running smoothly. • Managing all booking process for service workshop. • Acting of After Sales Manager.• Assisting reception team in receiving and communication with all customers.• Managing workshop loading with workshop supervisor. • Motivate reception team to ensure high level of efficiency

• 

  Fast Auto Technic Co. Ltd.

  Aug 2015 - now

  • Keeping the Reception area well managed and operates smoothly for a high level of efficiency and achieve highest customer satisfaction. • Deputed to work as Acting Service Manager in his absence. • Ensuring a high level of Customer Satisfaction for customer retention and business development. • Carrying out pre-booking of vehicles for service, to ensure proper workshop loading. • Ensuring vehicle is received efficiently and in a professional manner. • Ensuring proper delivery of the vehicle to the customer • Ensuring job card is opened efficiently and accurately for a quick and correct execution of the job. • Follow-up (during service) to ensure timely delivery of the vehicle to customers, with jobs carried out completely. • Ensure job card is opened efficiently and accurately for quick and correct execution and once the job completed. • Raise necessary invoices to ensure timely delivery and collection of payment from customers. • Ensure effective personal and telephonic communication with customers regarding charges and approvals. • Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve a high level of employee satisfaction and high productivity and customer satisfaction. Show less

  • Service Manager

    Jan 2022 - now

  • Assistant Service Manager & Reception Manager.

    Aug 2015 - Jan 2022