Amr Mohamed

Experience

• 

  ECCO Outsourcing

  Sept 2006 - Feb 2007

  Agent & agent assistant

  Call center agent handel calls & nominated as trainier

• 

  Vodafone

  Feb 2007 - Jun 2009

  CS agent, complain team , Central Q , collection & Team Leader

  handel Complain & handel Calls & manage team and 3 floor's when we set floor

• 

  Etisalat Misr

  Jun 2009 - Oct 2011

  Team leader & senior team leader

  manage team's inbound and outbound & leader and floor SL and over all operation tasks and managment tasks acting as supervisorThe focal point of training the new product and services from Etisalat UAE and etisalat egypt, and cascading training for leaders and agents

• 

  Consumer Protection Agency

  Oct 2011 - now

  Set long and short action plan & make yearly report & problem solving for the organization,Planning and coordinating administrative procedures and systems and devising ways to streamline processes.Recruiting and training personnel and allocate responsibilities . Create & Analysis reports.Set Action plan for the organization & every department. Held and conduct meeting and events for organization , and allocate the main responsibilities .Great Monthly & Quarter & Half monthly & yearly report for the Agency.Ensure operations adhere to the plolicies and regulation .Implement the central program of the ( COMESA ) in Egypt and set tours were organized to all Members and I was honored by the organization Orgnizing conference for ( African dialogue ) in Egypt and set tours for members and set schedule for airport to receiving and delivering members from airport to hotel and be honored by the orgnization .Orgnizing ( World Consumer Day ) in Egypt for 7 years and honored by the orgnization . Show less

  • Head Of Strategic Planning

    Dec 2020 - now

  • Planning Manager

    Apr 2014 - now

  • Call Center Operations Manager

    Apr 2014 - now

  • NGO'S Manager

    Jan 2020 - Dec 2020

  • Operations Supervisor

    Oct 2011 - Apr 2014