Murray Judd

Experience

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  Clear Communications

  May 1998 - Oct 2001

  • Team Manager - Internet Helpdesk & Fault Management Centre

    Apr 2000 - Oct 2001

  • SME/ Key Account Manager - Business Sales

    May 1998 - Mar 2000
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  TelstraClear

  Nov 2001 - Sept 2012

  Responsibilities:• Lead and manage direct reports • Product development and lifecycle management• Maximise the revenue and margin of the product set• Prepare and present business cases• Product training, development of brochure content and setup guides• Documentation of processes and internal launch communication• Design, implement and launch differentiated products in a competitive market• Retain and stimulate the customer base through promotionsAchievements:• 100%+ year on year broadband growth 2007, 2008 & 2009• Won NetGuide People’s Choice – Best ISP Nationwide 2008, 2009, 2010 & 2012• Won Roy Morgan Customer Satisfaction Award – Best ISP 2012• Awarded Epitiro Best Broadband Provider Q1 & Q2 2007• Championed WarpSpeed 100Mbps broadband – NZ’s fastest home broadband• Achieved 50K customer growth in 5 months through the $75 HomePlan phone/broadband promotion Show less

  • Product Manager - Consumer & Business Internet

    Oct 2004 - Sept 2012

  • Operations Manager/2IC - Fault Management Centre

    Nov 2003 - Sept 2004

  • Internal Service Manager

    Nov 2001 - Nov 2003
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  Vodafone

  Oct 2012 - Sept 2014

  Responsibilities:• Product development and lifecycle management• Maximise the revenue and margin of the product set• Lead and manage direct reports • Prepare and present business cases• Product training, development of brochure content and setup guides• Documentation of processes and internal launch communication• Design, implement and launch differentiated products in a competitive market• Retain and stimulate the customer base through promotions• Develop, maintain and review branding and pricing strategy• Sourcing of broadband CPE, forecasting and vendor relationship management• Project ownership of network augmentations Show less

  • Enterprise Fixed Portfolio Manager & Product Manager - Enterprise Internet & Fixed Voice

    Aug 2013 - Sept 2014

  • Product Manager - Enterprise Internet

    Oct 2012 - Jul 2013
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  Smartpay New Zealand

  Apr 2015 - now

  Retail Radio is Australasia’s trusted provider of in-store audio and video solutions.Responsibilities:• Product management of a retail store audio and digital signage solution• Development and process improvement • Project & operations management • Rollout and customer delivery management Smartpay is New Zealand's largest supplier of EFTPOS/payment solutions.Responsibilities:• Development of 2x mobile apps for a key NZ taxi company • Development and implementation of a taxi payment solution for the Australian market • Project and customer delivery management

  • Product Manager - Retail Radio

    Oct 2016 - now

  • Product Manager - Payment Solutions

    Apr 2015 - Sept 2016