Experience

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  Mangalore university

  Jun 2015 - Jul 2017

  Implementation consultant

  • Led the end-to-end ERP implementation across colleges affiliated with Mangalore University, managing the entire project cycle from kick-off to go-live• HRMS, University ERP & LMS Modules: Implemented the Human Resource Management System (HRMS), University ERP, and Learning Management System (LMS) modules for Mangalore University, ensuring seamless integration and operational efficiency

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  Next education india pvt ltd

  Jul 2017 - Apr 2019

  Manager - customer engagement group (implementation & client training)

  • Led implementations for educational institutions, managing the full project life cycle from kick-off to post-go-live support• Executed detailed project plans, ensuring timely delivery of ERP solutions aligned with client expectations• Conducted governance meetings to review project progress, identified risks, and resolved conflicts to keep the project on track• Delivered high-quality SaaS solutions, managed client communication, and ensured long-term system adoption through effective post-go-live support and training Show less

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  Attain solutions

  Apr 2019 - Jun 2021

  Software implementation consultant

  • Managed SaaS implementation projects for global clients such as Sobeys, Loblaws, Wendy’s, Yum Brands, and Krispy Kreme, from kick-off to go-live• Conducted governance meetings and status reviews, ensuring stakeholder alignment and resolving conflicts through proactive issue management and risk mitigation. • Led cross-functional collaboration between development, support, and testing teams to meet project deadlines and deliver tailored solutions to clients.• Application Configuration: Configured the Tango Analytics application, including fields, tabs, landing pages, and functions based on approved functional designs, ensuring accurate alignment with client requirements• Technical Expertise: Demonstrated high-level technical expertise to support complex tickets raised via Zendesk and Jira• Leasing Module: Specialized in the Leasing module for Store Lifecycle Management (SLM), including handling Accounts Payables and Accounts Receivables within the invoicing system• Technical Skills: Proficient in SQL, BI Publisher, XML, JSON, and debugging through logs Show less

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  Sapiens

  Jun 2021 - Mar 2023

  Senior technical analyst

  • Oversaw the successful implementation of SaaS solutions for insurance clients, including Fetch, Arch Insurance, AFR, and KWS, ensuring on-time delivery of Policy Administration Systems• Managed risks while ensuring continuous communication with stakeholders to align deliverables with business goals• Monitored and tracked project milestones, kept timelines on track, and ensured projects were completed within scope, and deadlines• Managed and resolved conflicts, addressing issues through close collaboration with cross-functional teams to achieve timely go-live• Worked alongside client product owners to manage backlogs, analyse gaps, refine requirements, and design tailored solutions, ensuring seamless project execution and configuration Show less

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  Info edge india ltd

  Mar 2023 - Feb 2024

  Program manager - implementation

  • Led full lifecycle of HR-SaaS projects (ATS), from planning to closure, ensuring on-time delivery and scope adherence for clients like Bajaj Allianz, Karur Vysya Bank, Zensoft, and Ajeem Premji Foundation• Managed multi-client SaaS platform deployments, aligning with business and technical requirements and ensuring timely delivery through thorough project planning and governance• Partner with HR and IT teams to implement and customize HR systems (Applicant Tracking Systems -ATS) for their business solutions• Break down complex projects into manageable segments, enabling incremental progress and timely delivery through Agile practices• Create detailed project plans, timelines and training documents• Proactively managed risks and conflicts, ensuring smooth project progression through governance sessions and regular client engagement• Served as a bridge between technical teams and business stakeholders, fostering clear communication to align and meet expectations• Conducted project kick-off meetings, developed WBS, and oversaw team allocation to ensure each phase of the project was delivered on schedule. • Analyse existing SaaS systems to identify opportunities for process enhancements and efficiency gains• Ensure seamless system integrations, data migrations, and thorough user training for successful project execution• Directed User Acceptance Testing (UAT) and go-live planning, working closely with cross-functional teams to validate system readiness and ensure a smooth transition• Delivered post-go-live support ensuring long-term product adoption and client satisfaction Show less

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  Techpundits inc.

  Dec 2023 - now

  Senior technical lead - implementation

  • Led end-to-end SaaS implementations for insurance platforms, ensuring on-time go-lives by managing cross-functional teams, defining project scope, and maintaining governance across all phases• Directed Implementing risk mitigation, conflict resolution, and aligning project goals with client expectations• Organized team standups and sprint reviews to monitor progress, manage risks, and address blockers, ensuring smooth project execution• Delivered projects on time through strong client communication, proactive issue resolution, and swift escalation management• Specialized in insurance SaaS configurations, managing policy lifecycles for Executive Assurance and Professional Liability, including New Business, Endorsement, Renewal, and Reinstatement• Led API Testing using JSON and SOAP with tools like Postman and SOAPUI, while ensuring database and system performance via SQL Server and Dynatrace.• Proficient in Jira for project management, collaborating on User stories with Product Owners and Developers, and utilizing Scrum and Kanban for workflow management, while also leveraging Power BI for data visualization and tracking project progress Show less