Charlie Watson

Experience

• 

  Alpine Elements

  Nov 2007 - May 2010

  Seasonal Worker

  Chalet Host: responsible for running a ski holiday chalet for holiday guestsResort Rep: responsible for organising holiday activitiesResort Manager: Managed a team of 6 people to provide customers with excellent service and an enjoyable holiday

• 

  British Gas Business

  Jun 2010 - Nov 2020

  Management of the I&C Transformation programme, delivering business change and process efficiencies improving customer and colleague experience As Invoice Assurance Manager I am responsible for the print processes for the I&C customer portfolio. My team manage these processes to provide the business with the information our customers need in order to manage their energy. Responsible for managing and delivering strategic change projects to a high standard, that impact customer care and ensuring that they are well embedded within the organisation. This is done by prioritising the impact against business objectives, creating a strong network that will enable me to deliver and managing stakeholder expectations. Customer Services expert in business processes to advise on the SAP database migration for billing and query management.Responsible for business readiness activites including internal project communications and co-ordinating go live activities.Focussed on building the post go live support function to ensure the business was fully supported through out the change process. Energy expert for high profile customers such as Boots, Santander and McDonalds.

  • I&C Strategy Delivery Manager

    May 2019 - Nov 2020

  • I&C Programme Delivery Manager

    Aug 2018 - Apr 2019

  • Invoice Assurance Manager

    Apr 2016 - Jul 2018

  • Change Lead

    Sept 2014 - Apr 2016

  • Project Slingshot Business Readiness - Customer Service

    Jun 2012 - Aug 2014

  • Account Manager

    Jun 2010 - May 2012
• 

  Centrica

  Nov 2020 - now

  Managing Transformation and change projects, delivering strategy to improve business performance

  • Senior Project & Programme Manager

    Jun 2024 - now

  • Transformation Manager

    Nov 2021 - Jun 2024

  • Senior Project Manager

    Nov 2020 - Nov 2021