Charlie Watson

Charlie Watson

Seasonal Worker

Followers of Charlie Watson746 followers
location of Charlie WatsonTotternhoe, England, United Kingdom

Connect with Charlie Watson to Send Message

Connect

Connect with Charlie Watson to Send Message

Connect
  • Timeline

  • About me

    Senior Project & Programme Manager for People Strategy & Planning

  • Education

    • Didcot Girls School

      1997 - 2004
    • University of Chester

      2004 - 2007
      Bachelor of Arts (BA) Drama and Dramatics/Theatre Arts, General
  • Experience

    • Alpine Elements

      Nov 2007 - May 2010
      Seasonal Worker

      Chalet Host: responsible for running a ski holiday chalet for holiday guestsResort Rep: responsible for organising holiday activitiesResort Manager: Managed a team of 6 people to provide customers with excellent service and an enjoyable holiday

    • British Gas Business

      Jun 2010 - Nov 2020

      Management of the I&C Transformation programme, delivering business change and process efficiencies improving customer and colleague experience As Invoice Assurance Manager I am responsible for the print processes for the I&C customer portfolio. My team manage these processes to provide the business with the information our customers need in order to manage their energy. Responsible for managing and delivering strategic change projects to a high standard, that impact customer care and ensuring that they are well embedded within the organisation. This is done by prioritising the impact against business objectives, creating a strong network that will enable me to deliver and managing stakeholder expectations. Customer Services expert in business processes to advise on the SAP database migration for billing and query management.Responsible for business readiness activites including internal project communications and co-ordinating go live activities.Focussed on building the post go live support function to ensure the business was fully supported through out the change process. Energy expert for high profile customers such as Boots, Santander and McDonalds.

      • I&C Strategy Delivery Manager

        May 2019 - Nov 2020
      • I&C Programme Delivery Manager

        Aug 2018 - Apr 2019
      • Invoice Assurance Manager

        Apr 2016 - Jul 2018
      • Change Lead

        Sept 2014 - Apr 2016
      • Project Slingshot Business Readiness - Customer Service

        Jun 2012 - Aug 2014
      • Account Manager

        Jun 2010 - May 2012
    • Centrica

      Nov 2020 - now

      Managing Transformation and change projects, delivering strategy to improve business performance

      • Senior Project & Programme Manager

        Jun 2024 - now
      • Transformation Manager

        Nov 2021 - Jun 2024
      • Senior Project Manager

        Nov 2020 - Nov 2021
  • Licenses & Certifications

    • Mental Health First Aid

      Mental Health First Aid England
      Nov 2020
    • APMP

      Association for Project Management
      Jan 2015
  • Volunteer Experience

    • Cat Care

      Issued by Blue Cross on Aug 2015
      Blue CrossAssociated with Charlie Watson
    • Animal Care Associate

      Issued by RSPCA on Nov 2017
      RSPCAAssociated with Charlie Watson