Experience

• 

  University of southern california

  Aug 2005 - Dec 2011

  • Conducted research on the genetic bases of sex-specific behaviors in Drosophila. • Authored peer-reviewed publications. • Taught discussion sections accompanying a Genetics and Developmental Biology course.

  • Research Assistant

    Jun 2006 - Dec 2011

  • Teaching Assistant

    Aug 2005 - May 2006
• 

  Florida state university

  Jan 2012 - Jun 2013

  Research scientist

  • Provided expertise and trained colleagues on the use of next-generation sequencing technology. • Designed, oversaw, and conducted research on both collaborative and independent projects. • Authored peer-reviewed manuscripts, and presented findings. • Trained research technicians and graduate students on standard laboratory techniques and new methodology. • Assisted with design and implementation of laboratory directives including development of grant proposals. • Ensured laboratory functioned optimally including setting up and maintaining laboratory equipment. • Guest lectured Advanced Topics on Next-Generation Sequencing Technology course. Show less

• 

  Illumina

  Jun 2013 - now

  • Manage team of Field Applications Scientists and Field Service Engineers who deliver post-sales installation, training, customer support, instrument maintenance and repairs and technical pre-sales and post-sales activities. • Responsible for directing the coordination of technical and applications support activities including installation, repair, preventative maintenance, and engineering change upgrades. • Ensured appropriate records and systems are maintained. • Develop, coach and lead team providing strategic guidance, career development and performance evaluations. • Ensure commercial and revenue goals are achieved by working cross functionally with sales and other commercial colleagues. • Manage key account relationships to ensure minimal instrument down time, thorough complaint investigations, and complete trainings are conducted. • Deliver outstanding customer experience and capture and action upon feedback to ensure continuous improvement of products and services. • Oversee and coordinate cross-functional strategic initiative to drive revenue growth by identifying sales opportunities. Show less • Primary technical field contact for Illumina customers in territory spanning Alabama, Arkansas, Louisiana, Oklahoma, Tennessee, and Texas. Developed, managed, and maintained relationships with customers. • Responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support. • Served as scientific consultant for new and existing customers on laboratory design and improvements to increase workflow efficiency, sample throughput, and minimize risk. • Monitored and modeled account throughput to ensure appropriate staffing, equipment, and consumable needs are anticipated. • Excellent record of assisting Sales and Marketing colleagues with pre and post-sales activities including providing technical expertise on customer applications, identifying customer needs and competitive landscape, and accelerating customer adoption of new instrumentation and applications. • Led and assisted with internal strategic initiatives and cross functional projects teams designed around existing markets, new products, and customer experience. • Provided strategic and competitive customer feedback to Marketing and product development teams. • Successfully served as a mentor and career coach assisting with the development of newer members of the service and support team. Show less

  • Sr. Manager, Field Applications

    Apr 2022 - now

  • Manager, Field Applications

    Jun 2019 - Apr 2022

  • Staff Field Applications Scientist

    Mar 2018 - Jun 2019

  • Sr. Field Applications Scientist

    Jan 2016 - Mar 2018

  • Field Applications Scientist II

    Sept 2014 - Jan 2016

  • Field Applications Scientist I

    Jun 2013 - Aug 2014