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Graham Smith

Graham Smith

Grocery Manager

Followers of Graham Smith880 followers
location of Graham SmithGreater Brisbane Area

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  • Timeline

  • About me

    Franchise Development Manager at Fastway Couriers

  • Education

    • Lane Cove Sydney

      1977 - 1987
      Higher School Certificate Year 12.

      Activities and Societies: Swimming team, Squash Team, Local Cricket team. Played A Grade Squash and cricket. Studied economics, maths, science, geography, English.

  • Experience

    • Coles

      Mar 1988 - Mar 1996
      Grocery Manager

      Improve sales through marketing and presentation, manage a team of staff, strong customer service, store compliance, ordering stock, night fill duties.

    • Fastway Couriers

      Nov 1996 - Apr 2005
      Courier Franchisee

      Courier Franchisee in the Redlands. Average earning when purchased $550 per week. Split the run 4 times and concentrated on the Capalaba industrial estate and improved weekly earning to $2000 plus per week. Courier Franchisee of the Year in 2003. Built the business on strong customer service and presentation.

    • Fastway Couriers

      Jun 2005 - Jun 2015
      Assistant General Manager

      Manage day to day operations of depot. Develop sales relationship with top 25 customers. Manage and supervise the Regional Franchise Managers, Ensure compliance with Courier Franchisees. Provide training to couriers and arranging Focus Groups. Promote brand awareness in the market place.

    • Kangaroo International Express

      Jun 2015 - Jan 2016
      Regional Manager Qld

      Sales and Marketing, warehouse management, 3PL, International Airfreight, overnight express freight services

    • Bonds Transport Group Pty Ltd

      Feb 2016 - Aug 2016
      Business Development Manager

      LCL Cartage, airfreight cartage, document service, dedicated cartage, 3PL logistics. "I have used Bonds a few times & have to say they have one of the best customer service in the courier industry. Nothing is ever too hard for them. The sales rep was very helpful and set up my account in less than a day. I would highly recommend them to anyone looking for a same day courier company"-Samantha StonebridgeTo all business users we are providers of professional courier & taxi truck services. Our service is on time, secure & utilises the latest technology. We provide outstanding value, for the highest quality service. Show less

    • Fastway Couriers

      Sept 2016 - now

      • Franchise Development Manager

        Apr 2019 - now

      • Regional Franchise Manager

        Sept 2016 - now

  • Licenses & Certifications

    • Warehouse and Logistics Cert 3

      Feb 2015

    • Dangerous Goods Acceptance Course Category 1 and 3

      International Air Transport Association (IATA)
      Jun 2015

  • Honors & Awards

    • Awarded to Graham Smith
      Employee of the Year Fastway Couriers Brisbane Feb 2015 Won this award for customer service, putting the brand first. Pushing for better compliance.
    • Awarded to Graham Smith
      Employee of the Year Fastway Couriers Brisbane Nov 2006 Won this award as a RFM at Fastway.
    • Awarded to Graham Smith
      Courier Franchisee of the Year Fastway Couriers Brisbane Nov 2003 Won the award for best performing Courier Franchisee through sales, service standard and presentation