Thomas Nelson

Experience

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  Developmental Disabilities Association of New Jersey

  May 2011 - Apr 2016

  Resident Counselor

  - Provide direct support & care for developmentally disabled clients within a group home setting. - Plan and prepare meals for the clients. - Administer and distribute medications. - Maintain accuracy of medical information and other paper work.- Schedule and attend medical appointments. - Maintain adequate supply of prescription medications for each individual client. - Supervising and interacting with clients.

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  Saint Peter’s Healthcare System

  Apr 2016 - Aug 2022

  Patient Access Representative - Shift Leader

  -Answered patient and employee questions about policies and procedures with friendly and knowledgeable approach.-Improved team efficiency by coordinating workflow and maintaining schedules.-Completion of daily reports auditing all registrations from prior day. Typically between 180-300 accounts, ensuring demographic as well as insurance data is accurate to meet hospital and government regulated standards for EHR.-Protected patient and hospital information with strict use of established security procedures.-Adapt to emergent situations in a fast paced and changing environment, while prioritizing tasks most critical to the needs of the physicians and nursing staff.-Developed 'how-to' process guides for new duties to be performed by registration staff.-Trained new team members in registration workflow and ways to exceed performance expectations.-Compiled, classified and coded high volumes of patient data each day.-Identified incomplete records and independently pursued missing information.-Helped team handle high-volume work by prioritizing tasks.-Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Show less

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  RadNet

  Aug 2022 - now

  - Spearhead the design and implementation of contact center architectures, ensuring optimal functionality and efficiency.- Manage all voice-related services, specializing in Cisco platforms.- Provide expert recommendations on process improvements, aligning technological solutions with organizational objectives.- Identify opportunities for process enhancements and efficiencies within telecom operations.- Create comprehensive documentation for implemented solutions, ensuring clarity for future reference.- Collaborate with cross-functional teams to analyze business requirements and translate them into technical solutions.- Collaborate with vendors to evaluate and implement new technologies and services. Show less - Provided exceptional customer service and technical support to end-users, troubleshooting hardware and software issues.- Coordinated with cross-functional teams to ensure smooth transition of voice services for newly acquired entities.- Ensured compliance with established SLAs by consistently meeting or exceeding response and resolution times.- Back-end creation of phone services within Hosted Cloud Solution.- Liaised with vendors to troubleshoot and resolve issues related to hosted cloud solutions and voice services.- Worked closely with other IT teams to escalate and resolve complex technical issues. Show less

  • Telecom Operations Specialist

    Feb 2023 - now

  • IS Systems Help Desk Coordinator

    Aug 2022 - Jan 2023