Arif Ellahi Mattoo

Experience

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  KITE Engineerng college

  Feb 2009 - Dec 2013

  IT Support Engineer

  • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop and laptop.• Deploy and configuring PCs, Workstations and Laptops.• Performed technical support, including escalation of problems and incident identification with subsequent resolution.• Installation and configuration of NETGEAR devices like routers (DG 834, WNDR 3700 and Netgear R6300), adapters, access points, Range expander, Print Servers for SOHO (Small Office & Home Office) products which includes the troubleshooting and configuration roles involved in enabling the communication technologies.• Tested the IT networking systems, monitored the performance of network servers and maintained computer systems of the Institution.• Configuring Switch ports, Port Security. Show less

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  Ansar Group of Companies

  Jan 2014 - Oct 2015

  IT Trainer

  • Developed and delivered comprehensive training programs for staff on point-of-sale (POS) systems, inventory management software, and other IT solutions used in the supermarket.Created instructional materials, including training manuals, user guides, and e-learning modules tailored to the needs of supermarket employees.Conducted both classroom-style training sessions and hands-on workshops to ensure effective knowledge transfer and skill development.Provided ongoing technical support and troubleshooting to staff, addressing IT-related issues and ensuring minimal disruption to operations.Collaborated with management to assess training needs and continuously improve training content based on feedback and evolving technology. Show less

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  Jumbo Electronics Company Limited (LLC)

  Feb 2016 - Feb 2018

  Network Engineer

  • Designed, implemented, and managed Cisco switching solutions for enterprise-level networks, ensuring high availability and scalability.• Configured and managed Wireless LAN Controllers (WLC) to optimize wireless network performance and coverage for over 3000 users.• Deployed and maintained Fortinet Firewalls, SonicWALL Firewalls, implementing security policies to protect against unauthorized access and threats.• Conducted network performance monitoring and troubleshooting to resolve connectivity issues and optimize network efficiency.• Collaborated with cross-functional teams to support network-related projects and ensure alignment with organizational goals.• Created and maintained detailed network documentation, including diagrams, configurations, and procedures. Show less

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  Electronic Government Authority, RAK

  Feb 2018 - now

  Information Security Specialist

  • Led the implementation and deployment of Microsoft Defender for Endpoint (MDE), Trend Micro Apex, and Trend Micro IMSVA, enhancing the organization’s endpoint and email security.• Coordinated with vendors, including Microsoft, Trend Micro, and ForcePoint, to ensure successful deployment, troubleshooting, and optimization of security solutions.• Configured and managed ForcePoint DLP, Proxy, and Email systems to protect sensitive data, control web access, and secure email communications.• Developed and executed detailed project plans, including timelines, milestones, and resource allocation, ensuring timely and successful implementation of security solutions.• Provided training and support to IT teams on the use and management of MDE, Trend Micro, and ForcePoint technologies.• Monitored system performance, analyzed security metrics, and generated reports to assess the effectiveness of deployed solutions and identify areas for improvement. Show less