Experience

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  Msi-ecs phils inc.

  Jun 2007 - Dec 2007

  On the job trainee

  * Troubleshoot and tests laptops under warranty.* Replacement of laptop parts for brands such as HP, Lenovo, IBM and Acer.* Prepares the dispatch of repaired laptops.

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  Philippine business bank

  Oct 2008 - May 2023

  * Implemented a Treasury system for front office, middle office and back office.* Supervises a team of 5 people.* Manages Project implementations such as Treasury System, AML system, HRIS, SWIFT, Check Clearing, Trust System.* Analyzes and validates Release Notes from the system provider before planning the creation of test scripts.* Creates and checks test scripts.* Performs System Integration Testing and guides users during UAT.* Log, monitor and resolve issues using issue tracker tools such as Jira and ServiceDesk.* Handles Change Request Management for implemented systems like AML system, Treasury System, HRIS, SWIFT, Check Clearing, Trust System.* Post implementation support for AML system, Treasury System, HRIS, SWIFT, Check Clearing, Trust System.* Writes and checks incident reports.* Writes Operations Manual and Turnover of tasks documents.* Escalate to system vendor for issues cannot be internally resolved while monitoring the SLA.* Participates in issue triage sessions.* Writes Business Requirement Document, Data Flow Diagrams, Process Flow.* Review System Blueprint document and Functional Specification Document.* Reviews contract agreements.* Answers and complies with audit exceptions.* Writes Risk Assessments and BIAs.* Writes and executes DR Plan.* Complies to VAPT results. Show less * Manages/Supervises five System Support Specialists.* IT Compliance Coordinator up to May 2020, ensuring the Department's compliance to BSP and other regulatory bodies and reports exceptions to the Chief Compliance Officer. * IT representative and Project Manager for Human Resources and Management System (HRMS). * Supervises and mentors System Support Specialists in the implementation of the CBS-related interface requirements for the systems handled such as Treasury system, AML, Trust, Clearing, SWIFT and HRMS.* Track issues and brainstorms for solutions related to the results of the UAT for HRMS and CBS using an Issue Registry template and JIRA tracking tool. * Attends meetings for various projects.* Monitor and provide updates/reports to System Owners, IT Head, Steering Committee and other stakeholders, for the issues noted until the issue is fixed and closed.* Creates and checks SIT Test scripts and sign off sheets.* Answers/Provides guidance in answering audit findings for Post Implementation Review, Regular and Special Audit for the systems handled such as Treasury system, Trust system, SWIFT, AMLA, and Check Clearing systems.* Creates and check turnover documents to Data Center for the backup and maintenance process of the systems handled.* Writes and checks technical documents such as DFDs, Flowcharts, Incident Reports, SignOff sheets and DR Plan.* Provides application support to all systems handled via emails, phone calls and personal visits.* Writes, calibrates, and checks Service Level Agreement with the system owners on various systems handled.* Analyzes problems reported and recommends/tests effective solutions.* Attends corporate meetings and special projects. Show less * Supervises five System Support Specialists.* Appointed as the IT Compliance Coordinator ensuring the Department's compliances to BSP and other regulatory bodies and reports exceptions to the Chief Compliance Officer.* Main IT representative and Project Manager for Human Resource Management System (HRMS).* Writes the System Support Operations Manual.* Supervises and mentors System Support Specialists in project implementations of the Anti Money Laundering (AML) Project implementation for Suspicious Transaction Reporting and Risk Profiling and Check Truncation System.* Brainstorms and recommends solutions for the issues noted by the Project team during project implementations of AML system for the STR and HRMS.* Attends regular project meetings. * Monitor and provide updates/reports to System Owners, IT Head, Steering Committee and other stakeholders, for the issues noted until the issue is fixed and closed.* Creates SIT Test scripts and sign off sheets.* Answers/Provides guidance in answering audit findings for Post Implementation Review, Regular and Special Audit for the systems handled such as Treasury system, Trust system, SWIFT, AMLA, and Check Clearing systems.* Performs IT Risk Assessments.* Creates turnover documents to Data Center for the backup and maintenance process of the systems handled.* Writes technical documents such as DFDs, Flowcharts, Incident Reports, SignOff sheets and DR Plan.* Provides application support to all systems handled via emails, phone calls and personal visits.* Writes and maintains/calibrates Service Level Agreement with the system owners of various systems handled.* Analyzes problems reported by users and recommends and tests effective solutions before deploying to production environment.* Performs change requests managements of various systems handled.* Attends business conferences and corporate meetings.* Assigned to Special Projects such as support for the annual Stockholder's meeting, etc. Show less * Participates in project as the main IT representative for the AML Project implementation.* Supervises and manages two System Support Specialists.* Creates, analyzes and implements IT and business requirements (i.e Request for Proposals) for an Anti Money Laundering (AML) system.* Prepares and analyzes server and network requirements and coordinates with the Technical Team.* Performs system testing in UAT environment during the project implementation of AML system.* Brainstorms and recommends solutions for the issues noted by the Project team during project implementations of AML system for the Covered Transaction Reporting Module.* Monitors and provides updates to Managers and Supervisors for the issues noted until the issue is fixed and closed using an Issue Registry Template.* Creates SIT test scripts and signoff sheets.* Answers findings and exceptions for Post Implementation Review, Regular Audit and Special Audit for the system handled such as Treasury system, Trust system, SWIFT and AMLA systems.* Creates turnover documents to Data Center for the backup and maintenance process of the systems handled.* Provides tier 2 application level support through emails, phone calls and personal visits for the systems assigned such as Treasury- related applications, Trust and Investments, SWIFT, AMLA, Remittances, and BSP, BTR and PDS-related settlements portals.* Performs administration of the systems/applications.* Implements change requests for Treasury system, Trust system, SWIFT, AMLA, and remittance system. * Coordinates with third party vendors/system providers for issues requiring system provider assistance.* Writes Data Flow Diagram, System Flow Chart, Incident Reports, SIT test scripts, Sign Off sheets and Disaster Recovery Plan.* Writes user reports using the Reporter tool of the Treasury system.* Attends business conferences and meetings.* Assigned to special projects from time to time. Show less * Creates, analyzes and implements IT and business requirements (i.e Request for Proposals) for a full suite (front office, middle office, and back office) of Treasury system, Trust and Investment system, SWIFT application, and remittance system.* Performs system testing in UAT environment during the project implementation for Treasury, Trust and SWIFT systems.* Brainstorms and recommends solutions for the issues noted by the Project team during project implementations of Treasury, Trust, SWIFT and remittance systems.* Monitors and provides updates to Managers and Supervisors for the issues noted until the issue is fixed and closed.* Ensures complete documentation of the projects such as Concept Paper, Test Scripts, Sign Off Sheets, Test Results, and Issue Tracking. * Answers findings and exceptions for Post Implementation Review, Regular Audit and Special Audit for the system handled such as Treasury system, Trust system, and SWIFT system.* Creates turnover documents to Data Center for the backup and maintenance process of the systems handled.* Provides tier 2 application level support through emails, phone calls and personal visits for the systems assigned such as Treasury- related applications, Trust and Investments, SWIFT, Remittances, and BSP, BTR and PDS-related settlements portals* Performs administration of the systems/applications ensuring change requests in product parameters are performed and the necessary changes in the system are effected as a result of a reported issue or difficulty. * Implements change requests for Treasury system, Trust system, SWIFT, remittance system. * Coordinates with third party vendors/system providers for issues requiring system provider assistance.Writes Data Flow Diagram, System Flow Chart, Incident Reports, SIT test scripts, Sign Off sheets and Disaster Recovery Plan.* Attends business conferences and meetings* Maintains the organization's external website. * Assigned to special projects from time to time. Show less * Ensures that servers are functioning efficiently in the data center.* Performs installation of MS SQL Server and its instances to different server environments.* Creating and running SQL scripts to different server environments.* Performs backup and restore of application database.* Write technical report such as Incident Reports, Business Requirements, User Manual and Disaster Recovery Plan.* Performs deploying of database patches and server installations through Change Management System.* Ensures that network servers are running well and escalate issues to data center managers.* Maintains the CASA and ATM Switch gateways ensuring up-time at all times.* Regularly visits and checks the Disaster Recovery site ensuring that needed backups are delivered and all replicated systems are running efficiently.* Performs precautionary system maintenance to ensure that center's systems and network are functioning well.* Performs end of day batch process for the application systems to prepare the systems on the next banking day.* Maintains/Updates the code of the EOD report generation programs and utilities.* Acting as tier-1 level technical support in analyzing and solving data center problems. Show less

  • IT System Support Officer (Manager)

    Oct 2021 - May 2023

  • IT System Support Officer - Senior Assistant Manager

    Oct 2018 - Oct 2021

  • IT System Support Officer - Assistant Manager

    Jan 2015 - Oct 2018

  • System Support Officer - Junior Assistant Manager

    Aug 2012 - Dec 2014

  • System Support Specialist

    Jun 2010 - Jul 2012

  • Data Center Operator

    Oct 2008 - Jun 2010
• 

  Fis

  May 2023 - now

  Technology business consultant