Ethan Ostrowski

Experience

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  Four Lakes Market

  Oct 2019 - Aug 2020

  Team Member

  ▪ Mastered the POS system for automated order taking & handled transactions accurately, ensuring efficient service & minimizing errors by 20%.▪ Demonstrated exceptional problem-solving skills by efficiently addressing customer concerns or complaints.▪ Took initiative to find extra tasks when scheduled duties were completed, assisted management with inventory control & stock ordering, & communicated clearly & positively with coworkers & management.▪ Followed safe food preparation, assembly, & presentation procedures.▪ Demonstrated a comprehensive understanding of the cafeteria's menu, including ingredients, nutritional information, & allergen awareness, to assist customers with their choices.▪ Efficiently managed busy periods, such as meal rushes, to ensure all customers were served promptly while maintaining quality & cleanliness standards.▪ Assisted in training new team members, sharing expertise in customer service, food preparation, & cafeteria procedures.▪ Worked collaboratively with the cafeteria team to prepare & serve meals efficiently, ensuring that customers received their orders promptly & accurately. Show less

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  The TJX Companies, Inc.

  Mar 2021 - Jul 2021

  Retail Associate

  ▪ Provided exceptional customer service by assisting shoppers in finding products, answering questions, & offering information about sales & promotions, resulting in increased customer satisfaction scores by 15%.▪ Collaborated effectively with coworkers, utilizing strong communication skills to complete tasks.▪ Resolved complaints promptly & professionally to maintain high customer satisfaction.▪ Trained new cashiers in register operations, cash handling procedures, & customer service best practices.▪ Actively sought & welcomed customer feedback, ensuring that customer concerns & suggestions wereaddressed promptly & appropriately.▪ Gained in-depth knowledge of TJ Maxx's product offerings, enabling me to make informed recommendations & assist customers in finding the right items.▪ Assisted in visual merchandising tasks, including setting up seasonal displays & ensuring that the store's appearance was visually appealing to customers.▪ Maintained a well-organized sales floor by restocking merchandise, arranging displays, & ensuring products were easily accessible to customers. Show less

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  XP League

  Aug 2021 - Jun 2023

  IT Support Specialist | Head Esports Valorant Coach

  ▪ Mentored a team of young esports athletes, resulting in achieving 1st place at the highly competitive North American Finals, showcasing strong leadership & strategic coaching abilities.▪ Provided comprehensive IT support to colleagues & students, troubleshooting & resolving technical issues promptly, ensuring seamless technology operation & minimizing downtime by 25%.▪ Optimized Windows 7/8/10/11 OS computer systems for peak performance & operational efficiency locally & remote, resulting in increased productivity & reduced system downtime by 20%.▪ Diagnosed network connectivity issues through user configuration within a new potential location, ensuring reliable internet access for uninterrupted gameplay & training sessions.▪ Researched & stayed up-to-date on latest hardware & software relating to Esports. Understood which hardware would provide the most cost effective experience depending on individual situations.▪ Consulted & provided insight on best peripherals & hardware based on the company's finances.▪ Moderated a safe, fun, & engaging space for students within Discord.▪ Designed effective lesson plans & training exercises based on meticulous research & practical experience.▪ Nurtured the growth of students aged 7-17, celebrating their accomplishments & facilitating their development.▪ Cultivated enduring, trust-based relationships with students to facilitate open & productive communication.▪ Provided motivational feedback & drew from personal experiences to impart valuable life skills, including accountability, confidence, & teamwork reliability. Show less

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  KGH Consultation & Treatment Inc.

  Jun 2023 - Apr 2024

  Registered Behavioral Technician (RBT)

  ▪ Utilized IOS & Chrome OS devices to record data, stay up-to-date on client programs, & communicate with colleagues effectively for 20+ clients.▪ Collected & analyzed data using CentralReach, making necessary adjustments to strategies for optimal outcomes, leading to a 15% increase in positive behavior & skill acquisition among clients.▪ Delivered comprehensive support to clients across various settings, including clinics, homes, businesses, & community environments, fostering their development & enhancing their quality of life.▪ Applied principles of Applied Behavior Analysis (ABA) to facilitate the development of various skills, such as communication, social interaction, self-help, & academic aptitude.▪ Actively engaged in team meetings, case evaluations, & ongoing professional development to stay current with industry best practices.▪ Received commendations from parents & caregivers for unwavering dedication to client progress. Show less

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  Advantage Technologies

  May 2024 - now

  Field Engineer Tier 2