Experience

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  Mincom

  Jan 1997 - Jan 2002

  Business support consultant

  Duties involved:-Implementation of MIMS/Ellipse (ERP) product to CustomersCustomer training and support of HR/Payroll application issuesCustomer business requirements analysis through to solution phaseProject management of Customer HR implementationsManagement of business relationships with Asia Pacific and North American CustomersPreparation and review of functional training materialResolution of internal and external Customer problemsContinuous Improvement in Support ProcessesPreparation and review of functional documentationStaying abreast of business and market needs within HR ManagementCustomer implementation estimatesFunctional HR Management training Review of existing software suitability to international HR Management practices Develop Training workbooksKeeping abreast of Australian Taxation Office legislation changesAcceptance testing and fault resolutionReview and analysis of modification requests from CustomersResolution of Customer issuesManagement of Customer expectationsDevelop and implement new HR Management business processesDevelopment and provision of training courses and manualsProvide Customer Support statistical analysisAdvise of legislative changes to HR Management and TaxationPrepare and Approve Test plans Show less

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  Rwd technologies, (sap learning solutions)

  Jan 2002 - Jan 2002

  Information technology training consultant

  Duties involved:-Implementation of SAP Learning Solutions software to CustomersLiaise with Management and staff regarding the Learning and Development requirements within particular departmentsDetailed business analysis of Customer requirements through to Solution phaseProject ManagementHR specialist adviceDesign and develop training courses for a variety of SAP ModulesInstructional delivery of training coursesDevelop user documentation in various mediums, i.e. online help, and web based delivery systems by use of Infopak Show less

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  Technology one

  Jan 2003 - Jan 2005

  Application support consultant

  Duties involved:-Provide Nationwide Training to new ConsultantsSite Visits documenting post Implementation ReviewsConduct interviews & facilitating workshops with Business & Technical StakeholdersConflict resolution, problem solving and negotiation skillsCritical Response Visits managing business relationships with People One CustomersAchieve deadlines dictated by Company Service LevelsMentor new People One ConsultantsDocument Customer User Requirements Provide Change Management advice to Technology One HR and Payroll DepartmentsPrepare and Approve Acceptance TestsCreate business specifications for Enhancement requests, bug fixes, and database changes.People One Support to Australian and New Zealand customers and ConsultantsAnalysis and resolution of Customer issuesManagement of Customer expectationsSupervision of Customer Support team when BDM out of office Show less

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  Xstrata

  Jan 2003 - Jan 2003

  Business systems consultant

  Duties involved:-Develop, refine and implement new HR Management business processes to Regions Provide Training to new HR Staff in the RegionsDevelopment and provision of training courses and manuals on the IntranetAnalysis and resolution of Customer issuesMIMS HR/Payroll Support to MIM Regional Mines and Shared Services DivisionAchieve deadlines dictated by Company Service LevelsProvide specialist advice to HR DepartmentProject Management of site ImplementationsPrepare and Approve Acceptance Test plansCreate business specifications for Enhancement requests, bug fixes, and database changes. Show less

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  Mincom

  Jan 2005 - Jan 2007

  Senior principal consultant

  Duties involved:-Specialist HR/Payroll Management advice to Ellipse National & International CustomersConflict resolution, problem solving and negotiation skillsBusiness Requirement, Process and System AnalysisAchieve deadlines dictated by Company Service LevelsRollout and Testing of new Web Based productsAnalysis and resolution of Customer issuesUpdate and creation of User Documentation & OverviewsAcceptance testing and fault resolutionReview and analysis of modification requests from CustomersProgress reports Project ManagementRollout Award/Legislative changes and interpretationSupervision of Customer Support team when Team Leader out of officeCapturing, prioritising & planning Project Scope and managing risk Show less

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  Technology one

  Jan 2008 - Jan 2011

  Established the QLD/NT, NSW, VIC, SA, and NZ HRP User groups. Built valued client relationships Australia wide, NZ, and Samoa which was rewarded with solid reference sites. Reviewed client business processes, pain points, business drivers, and configuration and resolve or recommend efficiencies. Identify new sales opportunities with existing client base. Oversee HRP implementations, working with Project Management, and schedule consultants according to requirements. Recommend functional enhancements to R&D based on client feedback and market needs. Show less Duties involved:-Conduct interviews & facilitate workshops with Business & Technical StakeholdersCapturing HR/Payroll Business Requirements and provide a suitable solution (Industries typically Councils, Utility Sector).Business Process Redesign & Organisational Change ManagementProject Planning & InitiationProject Status reportingIssue Resolution and EscalationConsultant project/task planningConsultant and New Starter TrainingNational and International Software implementation and UpgradesCustomer TrainingRemote consulting & SupportResponsible for mentoring NSW, VIC, ACT and WA region consultantsCustom reporting documentation, creation and deliveryConsulting Estimates80% Chargeable utilisation Show less

  • Product Customer Service Manager

    Jan 2009 - Jan 2011

  • Business Consultant/National Resource Consultant

    Jan 2008 - Jan 2009
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  University of the sunshine coast

  Sept 2011 - Mar 2019

  Manage the implementation of financial software solutions and business improvements within Financial Services and Corporate Services. In early 2019 I managed the implementation of online incident & hazard solution for our HSW department; the automation of International Commissions payments, development of business analytics; go-live of an online AP automation solution for Financial operations; development of an online expense claim solution for staff/students, and scheduling a number of other initiatives. Show less I managed a number of HRP Projects. Since starting at USC, the focus has been on sustainability and reducing the dependence on paper forms to gain efficiencies across Campus. I provide strategic support and advice to management and staff specifically regarding the daily operations using HRMS PeopleSoft system. I have implemented online leave, online timesheets and online casual/sessional appointments. In the Project Manager role I was responsible for planning all stages of the implementation. Duties involved:-Assigning tasks, developing time linesMonitoring budgets and progress of project team membersCoordinated regular meetings with key stakeholdersDevelop and control scopeDevelop key measurable data to determine the success of the projectsEstablished contingency plans for prospective delaysCommunications/updates across Campus via different channelsConflict resolutionProvide Project Sponsor and Steering Committee with detailed highlight reports which included budget spends, milestones met, feedback and any risksRisk management and mitigation In the HRP systems analyst role I support the daily operations for our HR and Payroll users of PeopleSoft (functional support).I also review and recommend changes in business processes that may be gained by using our current PeopleSoft licensed modules.Duties involve:-Support HR and Payroll teams using the HRMS systemIssue analysis and resolutionsoftware upgradesReport writing and query developmentData retrievalImplement new functions and business processes and recommend best practice.upload data scripts Show less

  • Senior Systems Analyst/Project Manager

    Oct 2015 - Mar 2019

  • Senior Project Officer, Corporate Services

    Mar 2015 - Oct 2015

  • Systems Analyst/ Project Manager

    Sept 2011 - Mar 2015
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  University of the sunshine coast

  Jun 2019 - now

  Project manager

  I oversee all aspects of the project lifecycle, including scoping, planning, budgeting, risk management, execution, acceptance testing, and handover. Working with University stakeholders and technology vendors on relevant aspects of project planning and implementation.I ensure all the projects change management plans are communicated effectively with relevant stakeholders.My experience in project and change management allows me to achieve exceptional outcomes on time and within budget. I ensure solutions are integrated and fit for purpose for the efficiency and productivity of the University. Current Projects:-P2PContracts IntegrationPayments Platform reviewAP automation reviewProjects complete:-Implementation of Enterprise Content Management solution, including migration of records from legacy systems (RecFind and Objective)Data and Analytics visualisations for end usersReview, propose and implement digitisation strategies across business areasImplementation of Contract Management solution;Transition of TechnologyOne platform and process from the Ci to CiAnywhere; Planning, Risk and Compliance business enhancements and development; Adhoc Business Process Automation improvements; Transition from T1 on premise to the Cloud, and online form development. Show less