Umashankar G

Experience

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  Wipro Infotech Ltd

  Aug 2003 - Dec 2006

  Senior Engineer - Network & CIPT

  • Reporting to the Director - IT, my main responsibilities were to ensure the smooth running of the Network, Security and VoIP infrastructure. I also handled the design, planning, implementation, management, maintenance and upgradation of the network and security systems.• Headed a team of 5 Engineers during the time of user (Applied Materials Associates belonging to TCS & Satyam) movement. During this time, the end user strength increased from 75 to 1000. Team involved in desktop installations, all necessary application software installations as requested by the users, Cisco IP Phone installations & configurations using BAT for the end users.• Was an active participant during the period of IP Telephony implementation in the site & was a team member involved in successful movement of DATA Center • Active involvement and Commitment to Core on Network / IP Telephony deployment, configuration, and troubleshooting network issues, focus on user satisfaction and uptime of all network / IP Telephony devices including LAN (Core and Access Switches), WAN (Intranet and Internet), Cisco Call Manager Servers, IPT devices, Voice messaging system (Octel) and video conferencing equipments. Attending to day to day network / IPT related calls as assigned to me.• Has been very much proactive in all types of Network deployment, configuration, and troubleshooting network issues including LAN and WAN. Interaction with Global Network / IPT team. Administering Call Managers, IPT implementation, troubleshooting & following the procedures as directed by the customer. Interaction with Global IPT team, • providing end user solutions. Worked with CISCO TAC team for Network & IPT issues. Interact with Vendors for all types of Network / IPT related outages. • Was a member of a successful team involved in GDC SLA project. This involved network design, firewall rules design, installation, registration & configuration of Cisco IP Communicator for the end users. Show less

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  Applied Materials

  Jan 2005 - Jan 2006

  Senior Engineer - Network & CIPT
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  Symphony Services

  Jan 2007 - Jul 2010

  Subject Matter Expert

  As part of Managed Services Project, my core responsibilities comprised of ensuring successful end-to-end delivery of an MNC client and Symphony Network & Security Infrastructure across the globe. Other KRAs were project planning, resource planning, managing deliveries and resolving dependencies, change management, client relationship management and internal interfacing for project requirements, resource training and optimization and job rotation, deliver the project within estimated budget and timescales, involved in preparation of SLAs and proposals for new projects.Technical Responsbilities:• Design, implementation and maintenance of Data, Security and Voice infrastructure at Symphony and its clients.• Design and build various connectivity forms in complex networks like VPN, MPLS, etc.• Handle escalations from the IT team for Network, Security and Voice related tickets.• Responsible for installing, configuring & administration of Check Point firewalls.• Network and Security re-architecture efforts to facilitate better product delivery to customers.• Involvement in a number of initiatives related to improved centralized and automated network management systems to meet corporate goals with minimum capital expenditure.• Responsible for aligning the current processes as per ITIL standards and enforcing the same upon the team. Show less

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  HP Global Soft India Private Limited

  Aug 2010 - Oct 2011

  Program Delivery Lead

  As part of the PPM team, my core responsibilities was to manage, end to end projects on Cisco VoIP Network Infrastructure across the globe for an MNC client. Other KRAs were project planning, resource planning, managing deliveries and resolving dependencies, change management, client relationship management and internal interfacing for project requirements, resource training, optimization and job rotation, deliver the project within estimated budget and timescales, involved in preparation of SLAs and proposals for new projects. Show less

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  AT & T

  Nov 2011 - Jun 2017

  Network Engineering Manager

  • Managing Global DTAC Engineers who are responsible for the logical configuration of customer's networks across a number of managed services.• Managing full project lifecycle from establishing project scope and plan through project sign-off.• Manage Stringent Cycle Time & On Time Performance team, in handling the Change Management to various Global Customers spread across all the regions (US/EMEA/CALA/AP).• Drive the responsibilities with the team in managing the team to strictly adhere to the MRS / AVPN DTAC process • Ensure daily / weekly inspection of IPMs & operational data to meet LMAC critical success factors such as 100% CNDD, Minimal Backlogs, meeting the Productivity target.• Implement effective communication plan and operating rhythm, including provision of regular and accurate reports and documentation.• Develop, Sustain and Improve teamwork within direct reports, other engineering managers, and service delivery functions. A One Stop Shop when customer is looking for solution by collaborating with other internal teams.• GSD Bangalore Work Center focal point for technical trainings (internal / external) and certifications. Show less

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  AT&T

  Jun 2017 - Mar 2019

  Manager - Information Management

  • Managing a team of 16 high skilled professionals spread out in India, Malaysia, Slovakia and US comprised of Subject Matter Experts, Service Delivery Managers & Project managers involved in supporting multiple complex customers in a fast paced environment. • Oversee the planning, design and the implementation of the Transformation & the MACD Projects executed by my Project Managers. • Management of complex life cycle delivery with a focus on high speed and emerging services. Full accountability of all escalation and expedite situations for the services they are implementing. Ownership and management of the customer experience. Order status and tracking relationship management, Center of Excellence (COE), partnership management, identify process issues and coordinate appropriately to resolution.• Accountable for developing the training strategy, monitoring costs to meet financial goals and ensuring all personnel are handled in accordance with company guidelines. • Assist in the escalation and remediation of issues for the team which may include direct interface and negotiating shared expectations among customers, sales, and the supporting Work Centers, and communicating expectations to all organizations providing service to the client. • Partner with business operations and billing environments to ensure that the requested network services are correctly implemented and billed. Additional responsibilities include project organization and coordinating the design and implementation of cross-functional action plans needed to improve customer service. Show less

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  AT&T Communication Services India Private Limited

  Apr 2019 - Sept 2019

  Senior Manager - Information Management

  • Supervise a team of 10 High skilled SMEs in Application Software Development, Engineering, Quality Assurance and support functions. • Providing Oversight to teams primarily comprised of strategic technology vendor / partner staff via managed services or oursourced contracts. • Responsible for the development of methods and procedures to ensure customer commitments are met.

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  IBM

  Oct 2019 - now

  Senior Delivery Manager

  • Built a collaborative, highly productive and diversed Software Application Production Support team supporting 70 + Software applications used by AT&T Business – Sales Organisation.• Planned, directed, coordinated and assigned resources to efficiently meet the production requirement in an agile methodology.• Bridge the gap between the Application Development and the Operations Teams• Developed, maintained and distribuited process and procedure documentation as part of the knowledge management and performance metrics for the services and reports to all the stake holders. • Provide thought leadership and championship in process improvement to automate, standardize, and document application support tasks Show less