Terence Lam

Experience

• 

  HK Aviation Ground Services Ltd

  Jan 2018 - Jan 2019

  Airport Service Officer

  • Gained ground handling exposure from day-to-day airport operation along airside, transfer desk and landside checkpoints

• 

  Airport Authority Hong Kong

  Jan 2018 - Jan 2018

  Intern Safety, Security & Business Continuity

  • Engaged in the annual security drill planning from a regulator’s perspective to liaise with various stakeholders in the airport community• Organised education talks and designed supplementary visuals for downstream business operators to reinforce safety awareness

• 

  Hong Kong Airlines

  Jul 2019 - Feb 2023

  • Kept apprised of the epidemic prevention regulations imposed between Mainland China (CAAC) and Hong Kong (DH), in terms of frequency per week, load factor, crew pattern limitations etc. Made timely adjustment on flight schedule to minimise disruptions to passenger and cargo bookings• Formulated contingency plans to handle flight irregularities (confirmed case procedures, misconnections etc.) in view of the city-wise lockdown • Reviewed the resource capacity of multiple service providers (GHA, RHO, CTO, MRO etc.) to ensure smooth turnaround movements within a given timeframe Show less • 2.5-year rotational leadership programme across six core departments with direct reporting lines to Directors:-Operations & Service Delivery• Devised scenario planning models in accordance with Airlines' Masterplan to enhance ULD deployment efficiency and saved management cost• Formulated an Integrated Performance Matrix that optimised the operational KPIs and SPIs from 3,100+ monthly sectors across the network. Communicated closely with outports to identify trends that required continuous improvement• Revamped the multi-dimensional VOC Framework to enrich data quality. Introduced BI tool (Tableau) in translating the insights into actionable solution• Coordinated aircrew inbound logistics planning in pursuant to the closed-loop pattern while fulfilling the statutory FTL requirementsCommercial & Corporate Governance• Appointed as the Airline’s Representative in the bi-weekly liaisons with various government authorities (ATLA, THB, HKCAD, etc.) regarding the regulatory compliance, financial and operational matters• Optimised the bilateral traffic rights and slot utilisations in pursuant to the planned schedule. Monitored the flight movements and respective fuel burn, and compiled the required reports for the ICAO CORSIA on an annual basis• Initiated and led the launch of the first leisure flight during pandemic, HX852 Embrace Home Kong, in capturing local demand for traveling. Formulated marketing strategies n the Airlines’ wellness traveling measures and communicated the latest flight network for the targeted segments on multiple omni-channelsHuman Resources & Administration• Managed employee engagement programmes for staff across 35+ outports to ensure adequate understanding on and connection to Corporate’s culture• Developed contingency plan and guidelines on ad-hoc employee care initiatives during initial COVID-19 outbreak, such as NPL arrangement, vaccination and self-isolation scheme Show less

  • Assistant Manager Corporate Quality Assurance

    Jul 2022 - Feb 2023

  • Air Operator’s Certificate (AOC) Secretary

    Jul 2022 - Feb 2023

  • Assistant Manager Shanghai Station (PVG & SHA)

    Jan 2022 - Jun 2022

  • Management Trainee

    Jul 2019 - Dec 2021
• 

  Cathay Pacific

  Feb 2023 - now

  Assistant Manager Group Quality Assurance & Projects