Carlos Figueroa Arellano

Experience

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  Axtel

  Jun 2018 - Jan 2022

  Implementing new IT services: Managing groups of people with several specialties at IT, Management of resources to achieve company goals and projects of IT as Private network virtual, dedicated internet, cybersecurity, telepresence, email.Plan management: (integration, scope, schedule, costs, quality, resources, communication, risks, procurement, stakeholders). I ́m proficient at projects with predictive life cycle and adaptive life cycle (Agile).Follow up meetings: provide status, risks fonds, impediments into developing projects for several teams (daily meeting, weekly status, sprint planning, retrospective planning).Minutes of meetings.Ensure Service. - Managing groups of people with several specialties in IT for solvingproblems in operations services. I ́m responsible and a leader of continuous improvement.Analysis of trends and risks of the operation and projects. – Report based on an analysis of incidents and risks on the infrastructure in operation, calculation of deductive andmanagement of service levels, (services: Internet, VPN, Perimeter Security, telepresence).Reconciliation with client. - Based on the contract and the service levels achieved, it is necessary to present the results of the operation, the objective is to minimize or eliminatedeductions towards the company. Show less

  • Lider de Servicio

    Dec 2018 - Jan 2022

  • Ing. Soporte Implementación TIC

    Jun 2018 - Nov 2018
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  Accenture

  Jan 2022 - Oct 2022

  Senior Project Program Management

  Develop and execute activities related to end-to-end project management: Planning: create work plans, estimate effort, identify dependencies between projects, identify and define critical milestones and dates, communicate work plan to all levels (Management, work team and PMO) Scope Management Risk & Issues management: documentation, definition of impacts and severity, definition of mitigation plans, communicate to Management Proactively monitor, manage and report on execution of deliverables. Knowledge in SDLC (Software delivery lifecycle), Experience in Agile framework, good communication skills High English level.Daily meetings in order to facilitate the tasks assigned to teamwork.Follow up meetings, provide status, risks fonds, impediments into developing projects forseveral teams.Minutes of meetings.Managing groups of people with several specialties at IT and other fields as Finance, Laws,etc.Tools: Jira, Confluence, Microsoft Project, Excel, Word, Power Point. Show less

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  Cisco

  Oct 2022 - now

  Customer Project Manager